Sr AWS Developer (Amazon Connect)

About the Position

We are seeking a skilled and proactive Sr AWS Developer with experience in Amazon Connect, AWS Lambda, and Amazon DynamoDB to join our cloud contact center team. The ideal candidate will have hands-on experience with Amazon Connect, AWS Lambda, AWS CodePipeline, and Amazon DynamoDB, and will be responsible for maintaining, monitoring, and enhancing our cloud-based customer service infrastructure.

Responsibilities

• Provide L2/L3 production support for Amazon Connect-based contact center solutions.
• Monitor and troubleshoot issues in AWS Lambda functions integrated with Amazon Connect workflows.
• Maintain and optimize CI/CD pipelines using AWS Code Pipeline for seamless deployment and rollback.
• Manage and query Amazon DynamoDB tables for real-time data access and updates.
• Collaborate with development and QA teams to ensure smooth releases and incident resolution.
• Implement logging and alerting using CloudWatch and other monitoring tools.
• Participate in on-call rotation and provide timely resolution to production incidents.
• Document support procedures, known issues, and resolutions.

Requirements

• Strong experience with Amazon Connect and its integration with AWS services.
• Proficiency in AWS Lambda (Node.js is preferred).
• Experience with AWS CodePipeline, CodeBuild, and CodeDeploy.
• Hands-on knowledge of Amazon DynamoDB, including table design and querying.
• Familiarity with CloudFormation for infrastructure as code.
• Excellent problem-solving and communication skills.

About the Company

Cognizant (Nasdaq: CTSH) is a creator of AI solutions and a technology services provider that connects AI investment with business value by developing full-stack AI solutions for its clients. Their deep industry knowledge, coupled with process and engineering expertise, allows them to incorporate the unique context of each organization into technology systems that amplify human potential, drive tangible results, and keep businesses at the forefront in an ever-changing environment. Learn more at cognizant.ai or follow us on Twitter.

We Offer

• Competitive compensation that reflects the value you bring.
• Financial wellness benefits including retirement plans and financial education.
• Health and wellness tools such as paid time off, flexible work options, healthcare plans, counseling services, and more.
• Career growth opportunities with over 350,000 positions at Cognizant, allowing you to explore new technologies, industries, and locations.
• Real-world impact by helping the world's largest brands strengthen their businesses.

Application Process

1. Apply to the right opportunity: Find an open position that matches your skills and career goals and show us why you are the right fit for the job. If you don't see the right opportunity, consider joining our Talent Community.
2. Connect with your recruiter: If one of our recruiters sees a match, they will arrange a brief introductory call to learn more about you and how your experiences and skills align with the position.
3. Showcase your skills: If our hiring team wants to proceed, you will have an interview with our recruitment team. Some roles may also require technical assessments and/or client interviews.
4. Decision time: Our team will then review each candidate's potential to succeed in the role. This step may take some time as we want to find the right opportunity for both you and us, but rest assured, we will keep you informed.

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Privacy Notice

The protection of your personal data is important to us. Before you proceed with your application, please carefully read Cognizant's Privacy Notice to understand what personal data we collect when you apply, what we do with your data, and what rights you have. Link to Cognizant's Privacy Notice

I hereby confirm that I have read and understood Cognizant's Candidate Privacy Notice. I am also giving consent to the processing of my personal data for the purposes outlined in the notice. I acknowledge that I have read, understood, and have given my consent to the terms stated on the Candidate's Privacy Notice, including those related to sharing of my personal information with third parties and to cross-border transfer of such personal information.