About the Position

We are seeking a Sr. Consultant with Utility Billing experience to support daily billing operations and resolve complex billing issues in Miami Gardens, USA. This role is integral to ensuring accurate customer billing and system functionality.

Responsibilities

Billing Operations Support: Plan and manage assigned billing activities; complete analysis and resolution tasks within established timeframes.
Daily Coordination: Participate in team meetings and track work progress using tools such as JIRA, Qmetry, Teams, and Outlook while coordinating with IT, vendors, and cross-functional teams.
Technical Analysis: Provide functional expertise on billing systems to ensure timely and effective issue resolution within SAP and CIS environments.
Problem-Solving: Apply analytical skills to decompose complex billing discrepancies into manageable components, utilizing Excel for data validation.
Documentation: Create and maintain comprehensive documentation for billing processes, system procedures, and operational workflows.
AI & Data Enablement: Utilize AI-powered tools (e.g., Microsoft Copilot, data analysis tools) to support billing analysis, data validation, and issue troubleshooting.
AI Integration & Collaboration: Collaborate with IT and cross-functional teams to incorporate AI-driven solutions into billing workflows and system enhancements.

Requirements

Conducts analyses and prepares reports that provide operation and/or technical support to business operations.
Conducts quantitative and qualitative research to support medium to large special projects.
Assists with process design and modification for continuous business improvement.
Performs other job-related duties as assigned.

Key Skillsets

Energy and Utility domain
SAP ISU with Utility billing experience (Meter to Cash process)

Travel

Willingness to travel extensively as client needs require.

Required Education & Work Authorization

Education: Bachelor’s degree required; MBA or master’s strongly preferred.
Work Authorization: Must be legally authorized to work in the United States without employer sponsorship now or in the future.

Salary & Compensation

Salary: The annual salary for this position is between $86,500.00 – $101,500.00 depending on experience and other qualifications of the successful candidate.
Incentives: Eligible for Cognizant’s discretionary annual incentive program and stock awards, subject to applicable plan terms.
Benefits: Medical, Dental, Vision, Life Insurance, Paid Holidays plus PTO, 401(k) with company contributions, Short-term/Long-term Disability, Paid Parental Leave, Employee Stock Purchase Plan.

About the Company

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process, and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes, and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional Employment Information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local laws.

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Benefits that help you thrive and grow

Our benefits program is built with you in mind-so you can enjoy a fulfilling, balanced, and healthy life.

Financial Wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

Physical and Mental Health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program, and more.

Your Career, Your Way

With 350,000+ roles at Cognizant, you’ll have opportunities to explore new technologies, industries, and locations-and build the skills you need to grow your career.

Real-World Impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your Path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

Step 1: Apply to the Right Opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

Step 2: Connect with Your Recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

Step 3: Show Off Your Skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Decision Time

Our team will then review each candidate’s potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us-but you can count on us to keep you updated.

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Sr. Consultant w/ Utility Billing exp.

Job description