Sr. Engineering Manager

About the Position

Helpshift is a SaaS platform that enables companies to provide a seamless customer support experience within the app! We are installed on over 2 billion devices and serve over 900 Million active users every month while enabling over ~7 Million conversations every month. You will work on projects that impact these conversations in order to bring maximum value to the consumer.

As an Engineering Manager, you will get a chance to work with and manage a technically rigorous but fun team of engineers. Our engineers are product-minded and take deep care about shipping quality features and maintaining our systems. Please check out our Engineering Blog: Helpshift Engineering to get a sense of all the interesting work going on at Helpshift.

Responsibilities

• Leading the team responsible for workflow enhancements like chatbots and auto-assignment systems while integrating with AI features.
• Evaluating software solutions and system performance, as well as supervising the software development team.
• Leading the team in working towards the stability, scalability, and resiliency of the Helpshift platform.
• Managing the development, deployment, and integration of software solutions.
• Striving to improve performance, efficiency, and sustainability of the product.
• Advocating on behalf of team members.
• Demonstrating patience and using effective explanations when mentoring junior software developers.
• Planning and executing strategies for completing projects on time.
• Determining the need for training and talent development.
• Hiring team members and contractors.
• Displaying strong work ethics. Be a team player with a strong sense of ownership and collaboration.
• Collaborating with other team leaders and departments.

Requirements

• Bachelor's degree in software engineering, computer science, information systems, information technology, or similar.
• 5+ years of experience in software development.
• 3+ years of experience in team management.
• Ability to mentor junior software developers, as well as to collaborate with all stakeholders.
• Leadership, team building, and mentoring skills.
• Exceptional interpersonal and communication skills.
• In-depth knowledge of at least one programming language such as Java, Clojure, Python, or JavaScript.
• Production experience of systems using Elasticsearch, Kafka, Redis.
• Ability to keep up with software industry trends and innovation.

Nice to Have

• Experience in managing 10+ engineers.
• Proficiency in documenting processes and monitoring performance metrics.
• Knowledge of functional programming is a plus (We use Clojure).
• Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka, or PostgreSQL at scale is good to have.

Location

• City: Pune
• Country: India

Area of Work

• Information Technology

About the Company

Helpshift is a leading SaaS platform that empowers companies to deliver exceptional customer support experiences within their apps. With installations on over 2 billion devices and serving over 900 million active users every month, we facilitate over 7 million conversations monthly. Our mission is to enhance the customer experience by providing seamless support solutions.