Sr. Java Production Support Engineer

About the Position

About the Role

As a Java Technical Lead, you will make an impact by leading production support, application maintenance, and operational excellence initiatives for critical enterprise applications. You will be a valued member of the Application Support team and work collaboratively with development, infrastructure, business stakeholders, and cross-functional technology teams to ensure application stability, performance, and continuous improvement.

In This Role, You Will:

• Lead application maintenance and production support activities for business-critical applications.
• Drive incident, problem, and change management processes while ensuring timely resolution of issues.
• Perform root cause analysis and implement permanent solutions to prevent recurring incidents.
• Monitor application health, performance, availability, and reliability across supported environments.
• Lead production releases and deployment activities, ensuring smooth transitions into production.
• Collaborate with development, infrastructure, and business teams to resolve complex technical challenges and support enhancements.
• Mentor team members and provide technical leadership, guidance, and best practices.
• Ensure compliance with SLA, KPI, and operational excellence standards.

Requirements

• 8+ years of experience in application production support, maintenance, and troubleshooting of enterprise applications.
• Strong hands-on experience with Java, Spring Boot, Microservices, Angular, and SQL.
• Proven experience supporting and troubleshooting Java-based applications in production environments.
• Experience working with Microsoft Service Bus (MSB) and enterprise integration technologies.
• Strong experience in incident management, problem management, change management, and monitoring tools.
• Experience performing SQL analysis, database troubleshooting, and performance optimization.
• Knowledge of ITIL processes and application support best practices.
• Experience leading production releases, deployments, and operational support activities.
• Strong analytical, communication, stakeholder management, and leadership skills.
• Ability to mentor support engineers and provide technical direction to teams.

Nice to Have

• Experience with Python scripting and automation.
• Experience supporting distributed and microservices-based architectures.
• Knowledge of application monitoring, observability, and performance tuning tools.
• Experience driving continuous service improvement and operational excellence initiatives.

Work Model

We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2-3 days per week in a Cognizant or client office in Vancouver, British Columbia, Canada. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.

We Offer

Salary and Other Compensation

The annual salary for this position is between CAD $80,000 - $110,000, depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits

• Financial Well-being: Regularly reviewed market data to ensure compensation reflects your value. Benefits go beyond salary and may include retirement plans, financial education, etc.
• Physical and Mental Health: Tools to prioritize your well-being through paid time off, flexible work options when possible, healthcare plans, counseling services, our Mental Health Allyship program, and more.
• Your Career, Your Way: With over 350,000 positions at Cognizant, you'll have opportunities to explore new technologies, industries, and locations, and develop the skills you need to grow your career.
• Real-World Impact: Think of the biggest brands you trust. Chances are, they trust us to help power their business. Here, you'll turn bold ideas into solutions that improve lives everywhere.

About the Company

Cognizant (Nasdaq: CTSH) is an AI solutions creator and technology services provider that connects AI investment with business value by developing full-stack AI solutions for clients. Their deep industry knowledge, coupled with process and engineering expertise, enables them to incorporate the unique context of each organization into technology systems that amplify human potential, drive tangible results, and keep businesses ahead in an ever-changing environment. Learn more at cognizant.ai or @cognizant.

Application Process

Step 1: Apply to the Right Opportunity

Find an open position that matches your skills and career goals and show us why you're the right fit for the job. Don't see the right opportunity? Consider joining our Talent Community.

Step 2: Connect with Your Recruiter

If one of our recruiters sees a match, they'll set up a brief introductory call to learn more about you and how your experiences and skills align with the position.

Step 3: Showcase Your Skills

If our team wants to move forward, you'll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Time to Decide

Our team will then review each candidate's potential for success in the role. This step may take some time because we want to find the right fit for both you and us, but you can count on us to keep you updated.

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