Strategic Customer Success Manager - US Public Sector

About the Position

We are looking for a Strategic Customer Success Manager - US Public Sector to join our team. This is a remote position open to candidates residing in the US, except for specific metro areas.

Responsibilities

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value.
• Orchestrate executive business reviews with our customers’ decision makers and our executive leadership.
• Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products.
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types.
• Serve as a mentor to the wider Customer Success and Support teams.
• Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

Requirements

• 5+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred.
• Strong priority management and high emotional intelligence.
• Experience supporting or working with technical products.
• Solutions-oriented with strong problem-solving skills.
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders.
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
• Diplomacy, tact, and poise under pressure when working through customer issues.
• Bachelor’s degree from a 4-year institution.

We Offer

• Competitive salary range: $111,562.50-$150,000 USD.
• Comprehensive total rewards package including performance-based bonus/variable pay, equity (for eligible roles), and more.
• Flexible, employee-led remote model.
• Professional development stipend.
• Comprehensive health and parental leave plans.

About the Company

Samsara is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. We are helping improve the safety, efficiency, and sustainability of the physical operations that power our global economy.

At Samsara, we welcome everyone regardless of their background. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact.

Accommodations

Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] if you require any reasonable accommodations throughout the recruiting process.