About the Position

Student Assistant - EG Housing

Build real customer support experience alongside your studies - solve problems, explore AI and help professionals get more from essential property software in a supportive team.

Want a student job where you get responsibility, solve real problems and build experience you can use after your studies?

At EG Housing, you'll become part of a professional Customer Support team helping customers who rely on our software every day.

If you enjoy figuring out what is really causing a problem and explaining the solution in a way that makes sense, this could be a great fit.

Responsibilities

• Help customers by phone and through our support system
• Investigate problems and find the actual cause, not just the symptom
• Ask the right questions and guide customers towards a solution
• Solve the cases you can and escalate more complex issues with the right information attached
• Take ownership of your cases and keep customers informed along the way
• Improve our knowledge articles when you discover something that is missing, unclear or outdated
• Help with practical tasks that keep the support team running smoothly
• Use AI tools as part of your daily case handling, just like the rest of the team

Requirements

• Are studying at a university or similar educational institution, ideally with a couple of years left
• Speak and write Danish and English confidently
• Are curious about AI and eager to use it actively in your daily work
• Enjoy talking to people and explaining things clearly
• Are curious and don't give up when the answer isn't obvious
• Enjoy learning new systems and understanding how things work
• Take responsibility for the things you start
• Enjoy being part of a team where people help each other and share what they know

We Offer

• Real customer responsibility early on, with experienced colleagues supporting you
• Hands-on experience with professional SaaS customer support
• Training from colleagues who know our products and customers inside out
• Flexibility around classes, exams and your studies
• Experience working with support systems, case management, knowledge management and AI tools
• A relaxed and informal team culture with plenty of knowledge sharing
• Access to EG Academy and opportunities to develop your skills

About the Company

At EG, we build software that makes a difference. Our industry-specific software help people and businesses work smarter every day. From doctors spending more time with patients to builders running safer, more efficient projects.

Our software is built by peers from the industry and backed by EG's scale for stability, innovation, and security.

If you're ambitious, curious, and take pride in ownership, you'll thrive here. You'll be trusted to grow your skills, shape meaningful solutions, and make an impact together with talented colleagues across borders.

Join us in creating software that works for people - not software that makes people work.

We look forward to hearing from you!

Sound like you? Send us your application and CV. If you'd like to know more about the position before applying, you're welcome to call or write to Director, Head of Support, Michael Støier, on +45 6110 1049 or at [email protected]. We review applications on an ongoing basis and will close the recruitment process when we have found the right candidate. Please apply through the apply bottom in the job ad. All enquiries and applications are handled confidentially.

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Department: Customer Support

Role: Customer Support - Support Consultant

Location: Aarhus, Hedeager

Manager Name: Michael Støier

Work Location Type: On-site