About the Position

We are looking for a highly skilled System Administrator to manage our IT infrastructure, ensuring availability and reliability of corporate services.

About Us

Program-Ace is an innovative IT company with over 30 years of experience in software development. We specialize in building custom digital solutions, including AR/VR applications, simulations, digital twins, and interactive training platforms. Our portfolio includes award-winning products and long-term partnerships with global leaders such as GAP, Deutsche Telekom, Deloitte, Qualcomm, Lenovo, Meta, BBC, and many others.

Responsibilities

Operational Activities (hands-on)
- Administration and support of company IT infrastructure: servers, networks, workstations, and corporate services
- Microsoft 365 environment management: user accounts, security policies, corporate services
- Ensuring availability and reliability of corporate business systems (CRM, project and task management systems, HR systems, ATS)
- Infrastructure monitoring, incident response, troubleshooting
- Backup management and disaster recovery planning
- Implementation and maintenance of new IT solutions
- Optimization and automation of routine processes and tasks
Strategy and Development
- IT infrastructure development planning, preparing proposals for management
- Maintenance of technical documentation, IT policies and procedures
- Ensuring compliance with information security requirements
Communication
- Technical support for company employees (L2/L3)
- Communication with external contractors and vendors
- Interaction with management on IT matters
- Providing accounting department with payment documentation for all IT systems and services

Requirements

Experience and Education
- Higher technical education or equivalent practical experience
- 5-7+ years of experience as a System Administrator
- Experience managing infrastructure for companies with 50+ users
- English proficiency - B1 level or higher
Core Technical Competencies
- Windows Server administration (AD, GPO, DNS, DHCP, file servers)
- Linux server administration (Ubuntu/Debian/CentOS)
- Virtualization (VMware, Hyper-V, Proxmox)
- Network administration (routing, VPN, firewall, VLAN)
- Backup and disaster recovery
- Docker infrastructure administration: web stack (reverse proxy, server runtime environments, DBMS)
- Version control infrastructure administration (GitLab, SVN, Perforce)
- Experience with cloud PBX and VoIP solutions
- Experience with infrastructure migration to cloud
- Scripting and automation experience (Bash, PowerShell)
- Corporate Infrastructure and Business Systems
  - Microsoft 365 (Identity/Entra ID, Teams, Exchange, SharePoint, Intune)
  - Endpoint device management (MDM)
  - Monitoring and observability systems (Zabbix, OpenSearch, etc.)
  - Experience with ticketing systems and ITSM processes
  - Administration and support of corporate business systems (CRM, project and task management systems, HR systems and ATS)
- Information Security
  - Fundamental information security principles and access control
  - IT infrastructure audit and documentation
- DevOps
  - Understanding of DevOps practices (CI/CD, cloud platforms)
  - Administration of cloud platforms and hosting providers (Hetzner, AWS, Azure, etc.)

Nice to Have

Microsoft, Linux, networking certifications (CCNA)
Experience creating workflow automations in Power Automat

Personal Qualities

Self-reliance and proactive approach
Ability to prioritize tasks and work in a multitasking environment
Strong communication skills - ability to interact with employees at all levels
Responsibility and attention to detail
Willingness to be on-call during critical incidents

We Offer

Competitive salary and full-time employment
Opportunities for career growth
Opportunity to develop and scale AI agent systems within the company
Work format options: Remote - work from anywhere, contract with a Cyprus-based company
Hybrid - office-based (2–3 days/week) with official employment in Cyprus (residence permit and work visa fully supported)
18 days of paid vacation + 5 paid sick leave days
Health insurance after the probation period

Why Work with Us?

Program-Ace has no tolerance for discrimination – all employment decisions, including but not limited to recruitment, hiring, employment, upgrading, demotion, discipline, transfer or termination are to be made, and all applicants are employed, and all employees are treated during employment, without regard to their race, ethnicity, national origin, color, religion, marital status, pregnancy, nursing mother status, genetic information, sex, sexual orientation, gender identity, gender expression, medical condition, physical or mental disability, military or veteran status, or any other basis prohibited by law. If you feel you have been subject to discrimination, please report it promptly to your Manager and Human Resources at [email protected].

Drug- and Alcohol-Free Workplace Employees may not use, sell, possess, purchase, or transfer illegal drugs – or sell, transfer, or distribute personal prescription legal drugs – on Program-Ace premises, in Program-Ace vehicles or during work hours. Employees may not be under the influence of any substance during work hours that impairs their ability to work safely or creates a risk to their safety, the safety of others, or Program-Ace property. Employees are not permitted to drink, or be under the influence of, alcohol during work hours or on Program-Ace premises with one exception: if they are of legal drinking age, they may drink alcohol at company-sponsored events approved by a Senior Manager. Please be aware that in case of any violation of such prohibition, an employee may be held disciplinary, administratively, and criminally liable. Please get in touch with Human Resources at [email protected] for any specific questions regarding the drug- and alcohol-free awareness program, if you need any assistance or rehabilitation, or to voice any concerns.

Apply Now

Send your resume and become an important part of our team! Learn more about us on LinkedIn.

System Administrator

Job description