Systems Engineer

About the Position

Systems Engineer

We are seeking a Systems Engineer to provide remote desktop support and manage service operations in a hotel-focused business environment.

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Responsibilities

• Provide timely remote desktop support to resolve end user technical issues and requests while maintaining high levels of customer satisfaction and clear communication throughout the resolution process.
• Manage incidents from logging to closure by accurately documenting impact and urgency in Service Now and coordinating with relevant teams to restore normal service as quickly and safely as possible.
• Apply structured change lifecycle management practices to assess, document, and execute low-risk changes ensuring adherence to approvals, scheduling guidelines, and post-implementation review activities.
• Monitor and update Service Now tickets including incidents, requests, and changes to maintain accurate records that support reporting, trend analysis, and continuous service improvement.
• Collaborate with service management teams to follow standardized IT service management processes that improve stability, reduce repeat issues, and support operational excellence.
• Troubleshoot operating systems, office productivity tools, and standard business applications for remote users focusing on root cause resolution and clear guidance to prevent recurrence.
• Support configuration and maintenance of user accounts, access permissions, and basic endpoint settings in alignment with security and compliance requirements defined by organizational policies.
• Coordinate with infrastructure and application support teams to escalate complex issues and provide detailed diagnostic information ensuring efficient and effective resolution outcomes.
• Contribute to problem identification by capturing recurring incident patterns in Service Now and sharing observations that help improve systems and reduce disruptions for business operations.
• Assist in documenting knowledge articles such as troubleshooting steps, workarounds, and standard procedures to enable faster resolution times for future cases and enhance team effectiveness.
• Engage with internal customers in a hotel-oriented business context by understanding service expectations and adjusting communication style to suit front office, back office, and operations stakeholders.
• Support hybrid work arrangements by using collaboration tools and secure remote access methods while maintaining consistent productivity and responsiveness during day shift hours.
• Participate in service reviews and feedback sessions to suggest incremental improvements in remote support workflows, ticket quality, and user experience that strengthen company value and societal trust.

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Requirements

• Demonstrate foundational knowledge of change lifecycle management including planning, risk awareness, documentation, and execution of changes within structured service environments.
• Show practical experience or strong understanding of IT service management concepts such as incident, request, problem, and change practices aligned with recognized service frameworks.
• Use Service Now or similar ticketing tools to log, categorize, prioritize, and track work with accuracy and attention to detail supporting quality reporting and governance expectations.
• Apply remote desktop support skills including basic network checks, software installation assistance, and guided user troubleshooting across diverse hardware and software setups.
• Possess clear and concise communication skills to interact with technical and non-technical stakeholders in hotel-related or general business settings while remaining professional and inclusive.

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We Offer

• Competitive salary
• Opportunity to work in a hybrid model
• Professional development opportunities

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About the Company

Cognizant

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process, and engineering expertise enable us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes, and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information

Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government-issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, provincial, or local laws.

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