Systems Engineer

About the Position

Job Title: Systems Engineer

Date published: Aug 11 2026

Location: Manila / Philippines

Job category: IT Infrastructure

Work model: Hybrid

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Job Summary

The Systems Engineer role is focused on delivering responsive service desk support and reliable system operations for a global hybrid work environment. The role involves investigating incidents, executing standardized changes, and collaborating with cross-functional teams to maintain stability and performance. Exposure to property and casualty insurance processes is valued to better align technology solutions with business outcomes.

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Responsibilities

• Provide timely and courteous service desk support by responding to tickets and requests to ensure stable productivity for end users in a hybrid work model.
• Resolve incidents by performing detailed troubleshooting of operating systems, applications, and network connectivity to restore normal service within agreed timelines.
• Document issues, resolutions, and workarounds in a structured knowledge base to improve future response efficiency and reduce repeated incidents.
• Escalate complex problems to appropriate support tiers by clearly capturing context, impact, and steps performed to enable faster resolution.
• Monitor alert dashboards and basic system health indicators to identify potential issues early and coordinate remediation activities.
• Perform routine tasks such as user account setup, access adjustments, and basic configuration updates while adhering to defined procedures and controls.
• Collaborate with infrastructure, application, and security teams to support planned changes and minimize disruption to business operations.
• Assist in coordinating day-to-day support activities for property and casualty insurance applications when applicable, ensuring service levels are met.
• Communicate clearly with stakeholders on ticket status, work in progress, and resolution steps to maintain transparency and trust.
• Participate in continuous improvement initiatives by sharing recurring issues and suggesting enhancements to tools or processes.
• Adhere to company policies and compliance requirements by following standardized workflows and ensuring accurate documentation of all actions.
• Support adoption of collaboration tools and workplace technologies by guiding users through features that enhance productivity and engagement.
• Contribute to environmental sustainability and corporate responsibility by promoting efficient use of technology resources and minimizing waste.

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Requirements

• Experience: 0 - 3 years
• Required Skills:
  • Technical Skills: Service Desk
• Nice to Have Skills:
  • Domain Skills: Property & Casualty Insurance
• Technology: Service Desk
• Shift: Day

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We Offer

• Competitive salary
• Opportunity to work in a hybrid model
• Professional development opportunities

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About the Company

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process, and engineering expertise enable us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes, and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or follow us on Twitter.

Additional employment information

• Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
• Applicants may be required to attend interviews in person or by video conference.
• Candidates may be required to present their current state or government-issued ID during each interview.
• Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, provincial, or local laws.

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