Talent Acquisition Team Leader

About the Position

Talent Acquisition Team Leader

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About the Company

Helpshift is a Keywords Studios company and an AI-first customer service platform used by some of the world’s largest games, digital entertainment, and consumer technology companies. It helps businesses deliver scalable, human-centric support through conversational AI, automation, and live agent tooling, serving millions of end users globally.

Keywords Studios is an international technical and creative services provider to the video games and entertainment industries, working alongside clients across 70+ facilities in 26 countries. Helpshift joined Keywords Studios through an acquisition announced in December 2022 and was integrated with Keywords’ Player Support business, giving clients a complete player experience solution that combines technology with global support teams.

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Responsibilities

• Lead day-to-day TA operations across APAC, India, and EMEA.
• Manage the end-to-end TA process: sourcing, screening, interviews, assessments, and pre-boarding.
• Act as the point of contact for the TA team and the bridge between TA Global Leadership and business stakeholders.
• Track, maintain, and report on TA KPIs using dashboards and trackers.
• Delegate work, monitor requisition status, and drive adherence to timelines across the team.
• Manage job portals and external vendors, including agency relationships, performance, and costs.
• Ensure adherence to recruitment processes, policies, and compliance requirements.
• Coach, mentor, and develop team members through regular feedback and training.
• Propose and execute strategies to improve candidate quality, efficiency, and employer brand.
• Stand in for the TA Manager / Global Head of Talent Acquisition in their absence.

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Requirements

• Must have

  • Strong knowledge of sourcing and recruitment strategies, principles, processes, and best practices.
  • Proficiency in profile screening and behavioral interviewing.
  • Hands-on experience with job portals such as Naukri and LinkedIn Recruiter.
  • Vendor and agency management.
  • Strong working knowledge of the Google Workspace ecosystem (Google Sheets, Docs, Slides, Drive, Calendar, Gmail, Forms).
  • Data-oriented reporting: trackers, dashboards, and MIS reports.
  • Excellent written and verbal communication.
  • Basic knowledge of other HR areas such as Compensation & Benefits and Employee Relations.

• Good to have

  • Working knowledge of Workday.
  • Experience with an Applicant Tracking System (ATS).
  • Exposure to AI tools for sourcing, screening, and recruitment automation.
  • Familiarity with the IT/BPO, SaaS, or gaming industry talent landscape.

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Experience & Education

• Education: Any graduate degree in Human Resources, or an MBA, from a recognized university.
• Experience: At least 2 years as a TA Team Leader / Officer, or 5 years as a Specialist in BPO Talent Acquisition.
• Preferred: Experience managing regional and/or global setups is a plus.

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Location

• City: Pune
• State: Maharashtra
• Country: India

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We Offer

Benefits will be discussed further by our People and Culture team in India.

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Application

Are you comfortable commuting to our Pune office 2-3 times a week, as this is a hybrid role?

This role requires a minimum of 2 years of experience in a team lead capacity. Do you have this experience? If yes, please share the total duration.

What is your current notice period (in days), and is it negotiable? (Mention if immediate joiner)

What is your expected salary (in LPA)?

What is your current location, and if you are outside Pune, are you willing to relocate?

How many people have you managed in your current or most recent role?

Which regions or geographies have you hired for (India, APAC, EMEA, other)?

Which job portals, sourcing tools, and ATS or HRIS platforms have you worked with (for example Naukri, LinkedIn Recruiter, Workday)?

Have you managed external vendors or recruitment agencies?