About the Position

Team Lead Customer Engagement (all genders)

meteocontrol GmbH, a leading developer of independent energy management systems, is seeking a Team Lead for Customer Engagement in Augsburg, Germany. Join our diverse team and contribute to the future of renewable energy.

Responsibilities

Lead and develop a six-member Customer Engagement Team, fostering a positive, service-oriented work environment.
Ensure prompt, competent handling of all incoming customer inquiries via hotline and email, continuously optimizing our inbound processes.
Oversee the systematic development of our medium-sized customer base and actively identify cross-selling and upselling opportunities.
Collaborate with your team to conduct annual meetings, develop customer roadmaps, and drive strategic advancements.
Work closely with Key Account Management, Customer Success, Product, and Support teams to coordinate the resolution of complex customer issues.
Ensure high data quality in our CRM and manage key performance indicators such as response times, conversion rates, and customer satisfaction.
Continuously develop processes, tools, and workflows in Customer Engagement to sustainably improve efficiency and customer experience.
Actively incorporate customer feedback into the development of our hardware and SaaS products, supporting our mission to create outstanding customer experiences.

Requirements

Several years of experience in account management, inside sales, or customer engagement, preferably in the renewable energy sector or SaaS solutions.
Initial leadership experience or a clear leadership ambition with the ability to motivate, develop, and strengthen a team.
Strong communication and consulting skills, along with a high level of service and customer orientation.
Structured, data-driven approach with proficiency in CRM systems and KPI-based work.
High problem-solving skills, hands-on mentality, and enthusiasm for optimizing and streamlining processes.
Excellent German and English language skills for supporting our international customers.

Nice to Have

None specified

We Offer

Work for a better future: Contribute to a better future for us and future generations.
Flexibility: We understand the importance of work-life balance. We offer flexible working hours and a home office model tailored to your needs.
Growing vacation: Start with 30 days of vacation, and your loyalty will be rewarded with an additional vacation day every two years – up to 35 days for more time off!
Continuous learning & development: Your professional growth is important to us – we offer various programs to support your career planning within the company.
Extra money: In addition to your salary, you will receive a monthly SpenditCard worth 50 € and a subsidy for the Germany Ticket.
Fitness: Train with our attractive employer subsidy at EGYM Wellpass, participate in our JobRad Leasing, or get energized at our annual company run.

... many more reasons can be found on our career website!

About the Company

We at meteocontrol have been dedicated to renewable energies since 1998 and are one of the world's leading developers of independent energy management systems. With our holistic solutions, we support the entire lifecycle of energy systems. From planning to commissioning, we assist our customers as independent technical consultants. For this, we need a team of highly qualified and motivated employees.

Do you want to become part of our diverse team from various fields and drive the future of renewable energy together?

With energy into the future. We look forward to meeting you!

Contact

Camilla Geismar

Recruiting Business Partner

[email protected]

Team Lead Customer Engagement (all genders)

Job description