Team Lead IT Support

About the Position

Team Lead IT Support

We are looking for a dynamic and experienced Team Lead IT Support to join our team. The ideal candidate will have over 5 years of experience in IT Support, Workplace Technology, or Corporate IT, and will be responsible for leading and coordinating a team of IT Support Engineers across multiple locations.

Responsibilities

• Lead and coordinate a team of 6–7 IT Support Engineers across 2-3 locations.
• Organize team workload, priorities, and resource allocation to ensure efficient support operations.
• Ensure high-quality IT support services by maintaining SLA compliance and continuously improving service delivery.
• Coordinate onboarding and offboarding activities, ensuring timely provisioning of workplace equipment and user readiness.
• Organize and oversee the rollout of corporate systems and workplace technologies at the end-user and device level.
• Ensure continuous availability of standardized hardware through procurement planning, inventory management, and vendor coordination.
• Drive hardware standardization, asset inventory accuracy, and full hardware lifecycle management.
• Develop, maintain, and improve IT Support documentation, operational procedures, and user-facing knowledge base articles.
• Collaborate with Infrastructure, Information Security, HR, Procurement, Workplace, and other internal stakeholders to improve IT services and operational efficiency.
• Monitor team performance, conduct regular 1:1 meetings, support employee development, participate in hiring, onboarding, and performance reviews.
• Identify opportunities for process optimization, automation, and standardization across supported locations.
• Prepare operational reports and provide regular updates on service quality, risks, and improvement initiatives.

Requirements

• 5+ years of experience in IT Support, Workplace Technology, or Corporate IT.
• 1–2+ years of experience leading or mentoring an IT Support team.
• Experience managing distributed teams across multiple office locations.
• Strong knowledge of Windows and macOS administration.
• Experience with enterprise identity and device management platforms.
• Hands-on experience administering Mobile Device Management (MDM) solutions.
• Experience with Apple Business Manager and Apple device lifecycle management.
• Experience with endpoint provisioning, configuration, compliance, and security management.
• Solid understanding of corporate network services (TCP/IP, DNS, DHCP, VPN, Wi-Fi).
• Experience with ITSM platforms and incident/request management processes.
• Experience managing IT asset lifecycle, inventory, hardware procurement, and vendor relationships.
• Strong understanding of SLA/KPI management and IT service delivery best practices.
• Strong troubleshooting, analytical, and organizational skills.
• Willingness to travel occasionally for short business trips to supported office locations.
• English - Upper-Intermediate (B1).

Nice to Have

• Experience supporting international companies with distributed offices.
• Experience implementing endpoint security and device compliance policies.
• Experience with automation (N8N) and scripting (PowerShell, Bash, Python).
• Experience building or improving IT Asset Management processes.
• Experience driving IT Support process improvements and operational excellence.
• Knowledge of ISO 27001, or similar information security frameworks.
• Experience working with office physical security systems, including Access Control Systems (ACS), CCTV, and intrusion alarm systems.

We Offer

• An exciting and challenging job in a fast-growing business group.
• The opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more.
• A great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset.
• Beautiful offices in Warsaw, Limassol, Yerevan - work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day.
• Modern corporate equipment based on macOS or Windows and additional equipment are provided.
• Paid vacations, sick leave, personal events days, days off.
• Corporate healthcare program for your well-being.
• Referral program - enjoy cooperation with your colleagues and get the bonus.
• Educational support by our L&D team: internal and external trainings and conferences, courses on Udemy.
• Multiple internal activities: online platform with newsletters, quests, gamification, and presents for collecting bonuses, RedCore talks club for movie and book lovers, board games cozy evenings, special office days dedicated to holidays, etc.
• Company events, team buildings.

About the Company

Join our team and take your career to the next level with PIN-UP. Create trends, don’t follow them.

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Apply Now and be part of our innovative and growing team!