Team Lead Operations & Engagement

About the Position

Team Lead Operations & Engagement

Hybrid

Locations: Cyprus, Poland

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Responsibilities

• Define and execute the Employee Experience strategy aligned with business objectives and the People strategy.
• Lead, develop, and grow the Employee Experience team by setting priorities, providing regular feedback, coaching team members, and fostering autonomy and accountability.
• Own the Employee Experience product portfolio, ensuring effective prioritization, execution, and continuous improvement across key initiatives.
• Drive the evolution of RedCore Town as the Business group’s core specialist experience platform by defining its product vision, roadmap, success metrics, and strategic priorities.
• Lead the development of internal communities, specialist engagement programs, and recognition initiatives that strengthen Business group culture and specialist belonging.
• Oversee the development of the corporate Merch Shop, including product strategy, operational processes, assortment evolution, and future roadmap.
• Optimize cross-functional operational processes and establish scalable ways of working across HR, Communications, Design, Engineering, Logistics, Finance, and other stakeholders.
• Establish and maintain documentation, operational standards, and knowledge management practices across the team.
• Analyze specialist feedback, engagement metrics, and product performance to identify opportunities and drive continuous improvement.
• Ensure consistent delivery quality, transparent reporting, and proactive risk management across the team’s initiatives.

Requirements

• 2+ years of experience leading cross-functional teams and managing people.
• 5+ years of experience in Product Management, Project Management, Employee Experience, or a related field.
• Strong product mindset with experience defining strategy, prioritizing roadmaps and backlogs, and driving initiatives from discovery to delivery.
• Stakeholder Management: Proven ability to balance business needs, align priorities, and foster cross-functional consensus.
• Strong analytical thinking, communication skills, and an ownership-driven approach.

Nice to Have

• Experience with Employee Experience, HR Tech, or internal digital products.
• Experience with gamification, specialist engagement, or community-building initiatives.
• Experience launching and scaling digital products or platforms.

Soft Skills

• Strategic Thinking: Aligns team priorities and product decisions with business goals and long-term vision.
• Leadership & Coaching: Develops people through coaching, feedback, delegation, and clear expectations.
• Ownership: Takes accountability for outcomes, proactively drives initiatives, and removes blockers.
• Decision-Making: Makes informed decisions, prioritizes effectively, and communicates trade-offs with confidence.
• Stakeholder Management: Builds trusted relationships and aligns cross-functional teams around shared goals.
• Problem Solving: Identifies root causes, anticipates risks, and drives practical, scalable solutions.
• Adaptability: Thrives in a fast-paced environment and adjusts quickly to changing priorities.

We Offer

• An exciting and challenging job in a fast-growing business group, the opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more.
• Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset.
• Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan - work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day.
• Modern corporate equipment based on macOS or Windows and additional equipment are provided.
• Paid vacations, sick leave, personal events days, days off.
• Corporate health insurance program for your well-being.
• Referral program - enjoy cooperation with your colleagues and get the bonus.
• Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences.
• Rewards program for mentoring and coaching colleagues.
• In-house Travel Service.
• Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie / book / pets lovers, special office days dedicated to holidays.
• Corporate events, team buildings.

About the Company

Join our fast-growing business group as a Team Lead Operations & Engagement, leading cross-functional teams and driving Employee Experience initiatives.