Team Lead Operations & Engagement

About the Position

Team Lead Operations & Engagement

Join our fast-growing business group as a Team Lead Operations & Engagement in a multicultural team of top professionals. This role offers an exciting and challenging opportunity to be part of a dynamic team in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more.

Responsibilities

• Define and execute the Employee Experience strategy aligned with business objectives and the People strategy.
• Lead, develop, and grow the Employee Experience team by setting priorities, providing regular feedback, coaching team members, and fostering autonomy and accountability.
• Own the Employee Experience product portfolio, ensuring effective prioritization, execution, and continuous improvement across key initiatives.
• Drive the evolution of RedCore Town as the Business group's core specialist experience platform by defining its product vision, roadmap, success metrics, and strategic priorities.
• Lead the development of internal communities, specialist engagement programs, and recognition initiatives that strengthen Business group culture and specialist belonging.
• Oversee the development of the corporate Merch Shop, including product strategy, operational processes, assortment evolution, and future roadmap.
• Optimize cross-functional operational processes and establish scalable ways of working across HR, Communications, Design, Engineering, Logistics, Finance, and other stakeholders.
• Establish and maintain documentation, operational standards, and knowledge management practices across the team.
• Analyze specialist feedback, engagement metrics, and product performance to identify opportunities and drive continuous improvement.
• Ensure consistent delivery quality, transparent reporting, and proactive risk management across the team's initiatives.

Requirements

• 2+ years of experience leading cross-functional teams and managing people.
• 5+ years of experience in Product Management, Project Management, Employee Experience, or a related field.
• Strong product mindset with experience defining strategy, prioritizing roadmaps and backlogs, and driving initiatives from discovery to delivery.
• Stakeholder Management: Proven ability to balance business needs, align priorities, and foster cross-functional consensus.
• Strong analytical thinking, communication skills, and an ownership-driven approach.
• Experience with Employee Experience, HR Tech, or internal digital products.
• Experience with gamification, specialist engagement, or community-building initiatives.
• Experience launching and scaling digital products or platforms.
• Strategic Thinking – Aligns team priorities and product decisions with business goals and long-term vision.
• Leadership & Coaching – Develops people through coaching, feedback, delegation, and clear expectations.
• Ownership – Takes accountability for outcomes, proactively drives initiatives, and removes blockers.
• Decision-Making – Makes informed decisions, prioritizes effectively, and communicates trade-offs with confidence.
• Stakeholder Management – Builds trusted relationships and aligns cross-functional teams around shared goals.
• Problem Solving – Identifies root causes, anticipates risks, and drives practical, scalable solutions.
• Adaptability – Thrives in a fast-paced environment and adjusts quickly to changing priorities.

We Offer

• An exciting and challenging job in a fast-growing business group.
• The opportunity to be part of a multicultural team of top professionals.
• Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset.
• Beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan - work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day.
• Modern corporate equipment based on macOS or Windows and additional equipment are provided.
• Paid vacations, sick leave, personal events days, days off.
• Corporate health insurance program for your well-being.
• Referral program - enjoy cooperation with your colleagues and get the bonus.
• Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences.
• Rewards program for mentoring and coaching colleagues.
• In-house Travel Service.
• Multiple internal activities: online platform for employees with quests, gamification, presents, and news, RedCore clubs for movie / book / pets lovers, special office days dedicated to holidays.
• Corporate events, team buildings.

About the Company

Be part of a fast-growing business group with a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more. Enjoy a great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset. Work in beautiful offices in Warsaw, Limassol, Kyiv, Almaty, Yerevan, or remotely with comfort. Take advantage of modern corporate equipment, paid vacations, corporate health insurance, referral bonuses, educational programs, rewards for mentoring, in-house travel services, and multiple internal activities.