About the Position

Team Leader (VoIP)

Join our fast-growing business group as a Team Leader (VoIP) in a multicultural team. Lead and manage a team of VoIP professionals.

Responsibilities

Development, support, and maintenance of the VoIP infrastructure
Planning and expansion of VoIP infrastructure
Ensuring stable operation of VoIP infrastructure and other systems (CRM, etc)
Improving current and implementing new VoIP infrastructure automation processes
Active involvement in the development of speech recognition systems and automated customer calling systems
Ensuring the timely and successful delivery of relevant projects
Leading and motivating VoIP team
Set and monitor the team’s goal
Removing technical and organizational impediments to ensure smooth team delivery
Ensuring that the Team adheres to the company’s practices, rules, and procedures
Troubleshooting and proactive prevention of VoIP infrastructure incidents

At least 2 years of managing a team of 4+ people
Strong leadership and communication skills
Flexible mindset, business goals orientation
Ability to effectively organize the process in stressful situations
Ability to utilize delivery metrics to improve team predictability and efficiency
Experience in driving architectural discussions and ensuring high standards of the product being developed
At least 5 years of background working with Asterisk
Expert-level Dial-Plan coding
Deep integration experience with AMI/ARI
Practical knowledge of Asterisk Realtime Architecture (ARA)
Advanced knowledge of the SIP, RTP/SRTP, STUN, ICE, and WebRTC protocols
Expert knowledge of the SIP protocol, purpose, and sequence of packets, and ability to debug it
Proficiency in querying and optimizing MySQL/PostgreSQL databases
Experience in designing scalable and high-availability VoIP architectures
Experience with VoIP monitoring and alerting (Homer, Prometheus)
Infrastructure as Code (IaC): Solid experience with Ansible, Terraform to automate Asterisk deployment and configuration management
Strong experience with Linux systems (CentOS/Debian)
Deep understanding of network features, specifically NAT traversal, Firewalls, and QoS

Experience with Bash/Python/PHP/Perl scripting
Experience in creating reports for contact center analytics
Experience with Enterprise solutions for contact centers (UCCE/UCCX/Genesys etc.)
Participation in the development of automatic dialing systems

An exciting and challenging job in a fast-growing business group
The opportunity to be part of a multicultural team of top professionals in Development, Architecture, Management, Operations, Marketing, Legal, Finance, and more
Great working atmosphere with passionate experts and leaders, sharing a friendly culture and a success-driven mindset
Beautiful offices in Warsaw, Limassol, Yerevan; work remotely or on-site with comfort and enjoy the opportunity to build a network of connections with professionals day by day
Modern corporate equipment based on macOS or Windows and additional equipment are provided
Paid vacations, sick leave, personal events days, days off
Referral program: enjoy cooperation with your colleagues and get the bonus
Educational programs: regular internal training sessions, compensation for external education, attendance of specialized global conferences
Rewards program for mentoring and coaching colleagues
In-house Travel Service
Multiple internal activities: online platform for employees with quests, gamification, presents and news, RedCore clubs for movie / book / pets lovers, special office days dedicated to holidays
Company events, team buildings

Join us and be part of a dynamic and innovative team where your skills and experience will be valued and utilized to their fullest potential.