Technical Product Owner | Integrations (m/f/d)

About the Position

At Superchat, we're revolutionizing how businesses communicate with their customers. AI is driving this transformation, and integrations are the key components that make it all work: the data, tools, and systems that turn a smart agent into one that actually closes loops.

Founded in 2020, Superchat has become the platform of choice for 10,000+ businesses worldwide, from globally recognized brands like Allianz, Auto1, Enpal, Danone, and GASAG to small businesses, dental practices, and one-person startups that need to look bigger than they are. Today, millions of messages flow through Superchat every single day.

We started as a unified inbox: one place for every channel a customer might choose, WhatsApp, email, SMS, Instagram. Then came the era of AI agents that respond across chat, email, and voice at the quality of the best human teams.

We're 100 people, profitable, and have raised €18M in funding (last round 4.5 years ago, we've been growing on our own money since). Headquartered in Berlin.

We're looking for a Technical Product Owner for Integrations to join our team.

Responsibilities

• Own integrations, the public API, and webhooks end-to-end: strategy, spec, build, launch, measure
• Build the tools that turn our AI agents from clever responders into systems that close loops: agent to CRM, agent to appointment, agent to handover, agent to custom workflow
• Stay close to customers and partners every week, in direct calls, by talking to CS, sales, and BD, and by digging into the data yourself
• Embed with 4 to 6 engineers, set the metric, and own whether it moves
• Treat the public API and webhooks as a product, with proper DX, docs, and a real roadmap
• Make integration setup something a customer completes in minutes, alone, without a CSM walking them through it
• Own quality. Engineers test as they build, you give the final go before anything ships
• Own the launch and the awareness that follows. There is no product marketing team. You drive positioning, the in-product moments, and the keynote for the big launches, with marketing and sales behind you
• Work across squads with the AI and Core PMs on the surfaces that touch each other

Requirements

• 5+ years experience in Product Management in B2B SaaS
• Background in Software Engineering
• A track record of shipping things people actually use
• Engineering background or strong hands-on coding experience
• Exceptional product and operational judgement
• Fluent in OAuth, webhooks, rate limits, retries, and API versioning. Tool-calling and function-calling patterns a strong plus
• Shameless customer obsession
• Extreme clarity in writing and thinking
• Speed without sloppiness
• Low ego and a builder's instinct

We Offer

• Competitive salary and meaningful VSOP at a profitable, growing company
• Modern Berlin office in Prenzlauer Berg
• Direct work with the founders and a real seat at the product table
• A team that ships fast and doesn't drown in process
• 26 days of paid vacation, plus 2 extra days off for Christmas and New Year's Eve
• Annual personal development budget for conferences, courses, books, or coaching
• Regular team events, off-sites, and the kind of culture that makes you want to be in the office

About the Company

We firmly believe that diversity makes companies better. We welcome all applicants - regardless of gender, background, nationality, or religion. Feel free to send us your application!

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We look forward to your application! 🙂

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