Technical Support
Job description
About the Position
We are a young start-up company who builds next generation B2B Platform with lots of exciting features based in Kiev, Ukraine. We have a highly skilled development team, which we call a “family,” who started coding on an empty paper and made it a good, reliable, clean, and unique system.
Responsibilities
- Identifying solutions for requests
- Troubleshooting technical issues
- Diagnosing faults and forwarding them to relevant teams
- Speaking to customers to quickly get to the root of their problem
- Providing timely and accurate customer feedback
- Talking customers through a series of actions to resolve a problem
- Following up with clients to ensure the problem is resolved
- Supporting the roll-out of new applications
- Managing multiple cases at one time
What We Offer
- Competitive Salary
- Cozy Working Environment
- Macbook and Company Phone
- Start-up Excitement
- Udemy Courses
- Bright Future
Locations
- Kiev, Ukraine
- Zagreb, Croatia
How to Apply
Submit your application by filling out the form below:
- Name
- Surname
- Phone Number
- Resume (JPG, PDF, DOCX)
- Personal Note
© Monotech. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Monotech Gaming is a modern technology company, founded in 2020, with the core ambition to offer an innovative approach to the online gaming industry by providing advanced betting solutions focused on sports betting, live betting, online casino, live casino and payment options.Assembled by a team of iGaming professionals with vast experience in betting product development, operations and marketing, Monotech Gaming is a trusted partner for delivering superior products to its customers.