Technical Support & Training Coordinator

About the Position

Technical Support & Training Coordinator

Barcelona

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About the Team

We are looking for a Software Helpdesk Specialist to join Loginfar, a company belonging to Glintt Life with over 30 years of experience providing specialized technological solutions for the pharmaceutical sector.

You will be part of a close-knit team with deep knowledge of the business, where you will receive an initial training plan designed to give you a comprehensive view of both the pharmaceutical environment and the tools we work with, especially Nixfarma, our pharmacy management software. The position is based in our Barcelona offices, promoting close training, collaborative work with the team, and continuous support.

As a Software Helpdesk Specialist, your mission will be to support our clients in their daily activities, helping them resolve incidents, answer queries, and ensure the best user experience with our solutions. During the first few months, you will focus on acquiring the necessary knowledge about Nixfarma and other complementary tools to progressively assume a more autonomous role within the support and training team for clients.

The position includes a long-term development plan, offering the possibility of evolving progressively into a role of greater responsibility within the support and client training area.

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How We See You

• With previous experience in technical support, helpdesk, or user assistance positions.
• With an interest in technology and motivation to learn new tools and processes.
• With a customer-oriented approach and ease of communication with different interlocutors.
• With the ability to analyze incidents, solve problems, and offer solutions in a clear and approachable manner.
• Eager to develop professionally in a stable and specialized environment.

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What We Are Looking For

• Between 1 and 4 years of professional experience in technical support, helpdesk, or similar functions.
• Knowledge of Windows environments.
• Experience working with enterprise management software.
• Ability to manage customer incidents and queries via telephone and remotely.
• Experience using remote access or technical support tools.
• Excellent communication and customer service skills.
• Organized, proactive, empathetic, and service-oriented person.
• Knowledge of the pharmaceutical sector is valuable.
• Experience in training or assisting users in the use of applications is valuable.
• Advanced level of Catalan is valuable.
• Valid driver's license.

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Your Functions

• Telephone and customer support.
• Reception, analysis, and resolution of queries and incidents related to Nixfarma and other group solutions.
• Remote support using specific technical assistance tools.
• Ticket tracking and management to ensure proper resolution.
• Collaboration with the rest of the team to identify improvements and share best practices.
• Participation in the implementation process and client support when necessary.
• Occasional travel to provide on-site support for certain technical activities.

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About Us

We are Glintt Global, a leading technology company in the Iberian Peninsula, with over 30 years of experience developing innovative solutions that directly impact the quality of life of people. We believe in technology, knowledge, ambition, and innovation as drivers of change.

This is our commitment! Discover more about the Global Culture | Glintt Global.

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