Técnico de Suporte em TI (Audio Visual)

About the Position

Técnico de Suporte em TI (Audio Visual)

We are seeking a Field Services Audio Visual Technician to join our team in Brasilia, Brazil. In this role, you will provide support for conference room technologies, collaboration platforms, audio visual systems, end-user devices, and workplace technology infrastructure. You will be a valued member of the Field Services team.

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Responsibilities

• Hands-on experience supporting audio visual systems, conference rooms, and workplace technologies.
• Strong knowledge of Microsoft Teams Rooms, video conferencing platforms, cameras, microphones, displays, and control panels.
• Experience troubleshooting computers, operating systems, software applications, and peripheral devices.
• Strong problem-solving, communication, customer service, and coordination skills.
• Ability to support business events and quickly resolve technical issues with minimal operational disruption.
• Ability to work independently and collaborate effectively with users, internal teams, vendors, and service providers.

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Requirements

• 4 to 8 years' experience.
• Proficiency in Portuguese and English. Excellent verbal and written communication skills - able to explain technical issues clearly to non-technical users across different cultures and time zones.

Technical Skills:

• IT Service Management (ITSM)
• Incident Management
• ServiceNow
• Windows Support
• Macintosh OS X Laptop Support
• Networking

Nice-to-Have Skills:

• Media Industry Experience

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We Offer

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and innovative environment.
• Professional growth and development opportunities.

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About the Company

Cognizant (NASDAQ: CTSH) is a leading AI and technology services provider, helping clients build full-stack AI solutions that bridge AI investment and business value. Leveraging our deep expertise in industries, business processes, and engineering, we embed the unique business environment of our clients into technology and systems. This enables us to unlock human potential and deliver proven results, helping global companies stay ahead in a rapidly changing world. For more information, visit cognizant.ai.

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Application Process

1. Apply for the Optimal Position: Find a job that matches your skills and career goals, and explain why you are the best fit.
2. Connect with a Recruiter: Our recruiters will schedule a brief online meeting to learn more about you and your experience.
3. Showcase Your Skills: If both parties are interested, you will proceed to an interview with our hiring team. Depending on the role, this may include technical assessments or client interviews.
4. Final Decision: Our team will evaluate each candidate's potential to succeed in the position. This step may take some time, but we will keep you updated on the progress.

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