Técnico de Suporte em TI (Audio Visual)

About the Position

Técnico de Suporte em TI (Audio Visual)

We are seeking a Field Services Audio Visual Technician to support conference room technologies, collaboration platforms, audio visual systems, end-user devices, and workplace technology infrastructure in Brasilia, Brazil. You will be a valued member of the Field Services team.

Responsibilities

In this role, you will:

• Provide hands-on experience supporting audio visual systems, conference rooms, and workplace technologies.
• Demonstrate strong knowledge of Microsoft Teams Rooms, video conferencing platforms, cameras, microphones, displays, and control panels.
• Troubleshoot computers, operating systems, software applications, and peripheral devices.
• Utilize strong problem-solving, communication, customer service, and coordination skills.
• Support business events and quickly resolve technical issues with minimal operational disruption.
• Work independently and collaborate effectively with users, internal teams, vendors, and service providers.

Work Model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in São Paulo, Brazil.

Requirements

• 4 to 8 years' experience.
• Proficiency in Portuguese and English. Excellent verbal and written communication skills - able to explain technical issues clearly to non-technical users across different cultures and time zones.

Technical Skills:

• IT Service Management (ITSM)
• Incident Management
• ServiceNow
• Windows Support
• Macintosh OS X Laptop Support
• Networking

Nice-to-Have Skills:

• Media Industry Experience

Audio Visual & Collaboration Support

• Support and maintain audio visual conferencing systems, telepresence solutions, meeting room panels, and collaboration technologies.
• Troubleshoot and resolve audio, video, display, microphone, camera, and connectivity issues.
• Provide break-fix support for conference room equipment and integrated AV systems.
• Test video conferencing rooms before scheduled meetings, executive presentations, and business events.
• Configure and support Microsoft Teams Rooms and other collaboration platforms.
• Provide technical support for live events, executive presentations, town halls, and hybrid meetings.
• Coordinate with vendors and third-party service providers for escalations, equipment repairs, and replacements.

End User & Desktop Support

• Provide onsite deskside support for hardware and software incidents.
• Troubleshoot laptops, desktops, monitors, docking stations, printers, mobile devices, and other peripherals.
• Complete device deployments, upgrades, refreshes, replacements, and relocations.
• Perform hardware installation, testing, configuration, and post-deployment validation.
• Support employee onboarding through workstation setup, device configuration, and user readiness checks.
• Assist users with software issues, operating system troubleshooting, Microsoft Office applications, and peripheral configurations.

Infrastructure & Service Management

• Provide onsite support for local infrastructure, network equipment, and workplace technology devices.
• Maintain accurate records of incidents, service requests, equipment changes, and completed activities.
• Follow established service procedures, security requirements, safety standards, and agreed service-level timelines.

About the Company

Cognizant (NASDAQ: CTSH) is a technology services and AI solutions developer. We bridge the gap between AI investments and real business value by developing end-to-end full-stack AI solutions for our clients. With our deep industry, process, and engineering expertise, we integrate the specific needs of businesses into technology systems. This way, we unleash human potential, achieve tangible results, and secure the decisive advantage for global companies in a rapidly changing world. Learn more at cognizant.ai or @cognizant.

Benefits

Our benefits program is tailored to help you lead a fulfilling, balanced, and healthy life.

Financial Security

We regularly review market data to ensure that compensation reflects the value you bring. Our benefits go beyond salary and can include, among other things, retirement plans, financial education, and more.

Physical and Mental Health

We enable you to put your well-being first – through paid time off, flexible work models where possible, health benefits, counseling, our Mental Health Allyship Program, and much more.

Your Career, Your Path

With over 350,000 positions at Cognizant, you have the opportunity to explore new technologies, industries, and locations – and build the skills you need to advance your career.

Real-World Impact

Think of the biggest brands you rely on. Chances are, they rely on us to power their business. Here, you turn bold ideas into solutions that improve lives everywhere.

Your Path to Cognizant

Here’s what to expect during our hiring process. Please note that this may vary by position and location. Check our FAQs for more information.

Step 1: Apply for the Right Role

Find an open position that matches your skills and career goals, and show us why you’re the right fit for the job. Can’t find the right opportunity? Join our Talent Community.

Step 2: Connect with Your Recruiter

If one of our recruiters sees a match, they’ll set up a brief introductory call to learn more about you and how your experience and skills align with the position.

Step 3: Showcase Your Skills

If you and our team decide to move forward, you’ll speak with our hiring team. Some positions may require technical assessments and/or client interviews.

Step 4: Time for Decision

Our team will then review each candidate’s potential to succeed in the role. This step may take some time as we want to find the right fit for you and for us – but you can trust that we’ll keep you updated along the way.

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