Técnico de Suporte em TI (Audio Visual)

About the Position

Técnico de Suporte em TI (Audio Visual)

We are seeking a Field Services Audio Visual Technician to support conference room technologies, collaboration platforms, audio visual systems, end-user devices, and workplace technology infrastructure in Brasília, Brazil.

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Responsibilities

In this role, you will:

• Provide hands-on experience supporting audio visual systems, conference rooms, and workplace technologies.
• Utilize strong knowledge of Microsoft Teams Rooms, video conferencing platforms, cameras, microphones, displays, and control panels.
• Troubleshoot computers, operating systems, software applications, and peripheral devices.
• Demonstrate strong problem-solving, communication, customer service, and coordination skills.
• Support business events and quickly resolve technical issues with minimal operational disruption.
• Work independently and collaborate effectively with users, internal teams, vendors, and service providers.

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Requirements

• 4 to 8 years' experience.
• Proficiency in Portuguese and English. Excellent verbal and written communication skills - able to explain technical issues clearly to non-technical users across different cultures and time zones.
• Technical Skills:
  • IT Service Management (ITSM)
  • Incident Management
  • ServiceNow
  • Windows Support
  • Macintosh OS X Laptop Support
  • Networking

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Nice to Have

• Media Industry Experience

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We Offer

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and innovative environment.
• Professional development and career growth opportunities.

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About the Company

Cognizant (Nasdaq: CTSH) is a leading AI solutions creator and technology services provider that connects AI investment with business value by developing full-stack AI solutions for clients. Their deep industry knowledge, coupled with process and engineering expertise, enables them to incorporate the unique context of each organization into technology systems that amplify human potential, drive tangible results, and keep businesses at the forefront in an ever-changing environment. Learn more at cognizant.ai or follow us on Twitter.

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Application Process

1. Apply to the Right Opportunity

   • Find an open position that matches your skills and career goals and show us why you are the right fit for the job. If you don’t see the right opportunity, consider joining our Talent Community.

2. Connect with Your Recruiter

   • If one of our recruiters sees a match, they will arrange a brief introductory call to learn more about you and how your experiences and skills align with the position.

3. Showcase Your Skills

   • If you move forward with our hiring team, you will have an interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

4. Time to Decide

   • Our team will then review each candidate’s potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us, but rest assured, we will keep you informed.

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