Técnico de Suporte em TI (Audio Visual)

About the Position

Técnico de Suporte em TI (Audio Visual)

Publicatiedatum aug. 12 2026

Plaats Brasilia / Brazil

Functiecategorie Technology & Engineering

Het model van het werk Work from Office

As a Field Services Audio Visual Technician, you will make an impact by supporting conference room technologies, collaboration platforms, audio visual systems, end-user devices, and workplace technology infrastructure. You will be a valued member of the Field Services team.

Responsibilities

In this role, you will:

• Hands-on experience supporting audio visual systems, conference rooms, and workplace technologies.
• Strong knowledge of Microsoft Teams Rooms, video conferencing platforms, cameras, microphones, displays, and control panels.
• Experience troubleshooting computers, operating systems, software applications, and peripheral devices.
• Strong problem-solving, communication, customer service, and coordination skills.
• Ability to support business events and quickly resolve technical issues with minimal operational disruption.
• Ability to work independently and collaborate effectively with users, internal teams, vendors, and service providers.

Work Model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in São Paulo, Brazil.

Requirements

• 4 to 8 years' experience.
• Proficiency in Portuguese, and English. Excellent verbal and written communication skills - able to explain technical issues clearly to non-technical users across different cultures and time zones.

Technical Skills

• IT Service Management (ITSM)
• Incident Management
• ServiceNow
• Windows Support
• Macintosh OS X Laptop Support
• Networking

Nice to Have Skills

• Media Industry Experience

Audio Visual & Collaboration Support

• Support and maintain audio visual conferencing systems, telepresence solutions, meeting room panels, and collaboration technologies.
• Troubleshoot and resolve audio, video, display, microphone, camera, and connectivity issues.
• Provide break-fix support for conference room equipment and integrated AV systems.
• Test video conferencing rooms before scheduled meetings, executive presentations, and business events.
• Configure and support Microsoft Teams Rooms and other collaboration platforms.
• Provide technical support for live events, executive presentations, town halls, and hybrid meetings.
• Coordinate with vendors and third-party service providers for escalations, equipment repairs, and replacements.

End User & Desktop Support

• Provide onsite deskside support for hardware and software incidents.
• Troubleshoot laptops, desktops, monitors, docking stations, printers, mobile devices, and other peripherals.
• Complete device deployments, upgrades, refreshes, replacements, and relocations.
• Perform hardware installation, testing, configuration, and post-deployment validation.
• Support employee onboarding through workstation setup, device configuration, and user readiness checks.
• Assist users with software issues, operating system troubleshooting, Microsoft Office applications, and peripheral configurations.

Infrastructure & Service Management

• Provide onsite support for local infrastructure, network equipment, and workplace technology devices.
• Maintain accurate records of incidents, service requests, equipment changes, and completed activities.
• Follow established service procedures, security requirements, safety standards, and agreed service-level timelines.

About the Company

Cognizant (NASDAQ: CTSH) is a builder of AI solutions and a provider of technology services. We bridge the gap between AI investments and enterprise value by building full-stack AI solutions for our clients. Our deep knowledge of sectors, processes, and engineering enables us to anchor the unique context of an organization in technological systems. These systems enhance human potential, deliver tangible results, and give global enterprises an edge in a rapidly changing world. Discover more at cognizant.ai or @cognizant.

Additional Information

The information about the compensation is accurate as of the date of this vacancy. Cognizant reserves the right to change this information at any time, subject to applicable laws.

Applicants can expect to attend interviews, in person or via video call. Candidates may also be asked to present a valid, government-issued identification (such as an ID card or passport) during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be judged based on race, color, gender, religion, belief, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, state, or local law.

Benefits to Help You Thrive and Grow

Our benefits program is designed with you in mind - so you can enjoy a fulfilling, balanced, and healthy life.

Financial Health

We regularly review market data to ensure that compensation aligns with the value you bring. Your benefits go beyond just salary and may include pension plans, financial education, and more.

Physical and Mental Health

We empower you to prioritize your well-being through paid leave, flexible working hours where possible, health insurance, counseling, our Mental Health Allyship program, and more.

Your Career, Your Way

With over 350,000 roles at Cognizant, you have the opportunity to explore new technologies, sectors, and locations - and build the skills you need to advance your career.

Real-World Impact

Think of the biggest brands you trust. Chances are, they rely on us to power their business. Here, you’ll turn bold ideas into solutions that improve lives around the world.

Your Path to Cognizant

Here’s what you can expect from our hiring process. Please note that this may vary by role and location. Check our FAQs for more information.

Step 1: Apply for the Right Role

Find an open role that matches your skills and career goals and show why you’re the right fit for the role. If you don’t see a suitable role, consider joining our Talent Community.

Step 2: Connect with Your Recruiter

If one of our recruiters sees a good match, they’ll schedule a brief introductory call to learn more about you and discuss how your experience and skills align with the role.

Step 3: Showcase Your Skills

If you and our team want to continue the process, you’ll engage with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Time for a Decision

Our team will then review each candidate’s potential to succeed in the role. This step may take some time, as we want to find the right match - both for you and for us - but you can expect us to keep you informed.

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