Técnico de Suporte em TI (Audio Visual)

About the Position

Técnico de Suporte em TI (Audio Visual)

As a Field Services Audio Visual Technician, you will make an impact by supporting conference room technologies, collaboration platforms, audio visual systems, end-user devices, and workplace technology infrastructure. You will be a valued member of the Field Services team.

Responsibilities

• Hands-on experience supporting audio visual systems, conference rooms, and workplace technologies.
• Strong knowledge of Microsoft Teams Rooms, video conferencing platforms, cameras, microphones, displays, and control panels.
• Experience troubleshooting computers, operating systems, software applications, and peripheral devices.
• Strong problem-solving, communication, customer service, and coordination skills.
• Ability to support business events and quickly resolve technical issues with minimal operational disruption.
• Ability to work independently and collaborate effectively with users, internal teams, vendors, and service providers.

Work Model

At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various wellbeing programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client or Cognizant office in São Paulo, Brazil.

Requirements

• 4 to 8 years' experience.
• Proficiency in Portuguese and English. Excellent verbal and written communication skills - able to explain technical issues clearly to non-technical users across different cultures and time zones.

Technical Skills

• IT Service Management (ITSM)
• Incident Management
• ServiceNow
• Windows Support
• Macintosh OS X Laptop Support
• Networking

Nice-to-Have Skills

• Media Industry Experience

What You Will Do

Audio Visual & Collaboration Support

• Support and maintain audio visual conferencing systems, telepresence solutions, meeting room panels, and collaboration technologies.
• Troubleshoot and resolve audio, video, display, microphone, camera, and connectivity issues.
• Provide break-fix support for conference room equipment and integrated AV systems.
• Test video conferencing rooms before scheduled meetings, executive presentations, and business events.
• Configure and support Microsoft Teams Rooms and other collaboration platforms.
• Provide technical support for live events, executive presentations, town halls, and hybrid meetings.
• Coordinate with vendors and third-party service providers for escalations, equipment repairs, and replacements.

End User & Desktop Support

• Provide onsite deskside support for hardware and software incidents.
• Troubleshoot laptops, desktops, monitors, docking stations, printers, mobile devices, and other peripherals.
• Complete device deployments, upgrades, refreshes, replacements, and relocations.
• Perform hardware installation, testing, configuration, and post-deployment validation.
• Support employee onboarding through workstation setup, device configuration, and user readiness checks.
• Assist users with software issues, operating system troubleshooting, Microsoft Office applications, and peripheral configurations.

Infrastructure & Service Management

• Provide onsite support for local infrastructure, network equipment, and workplace technology devices.
• Maintain accurate records of incidents, service requests, equipment changes, and completed activities.
• Follow established service procedures, security requirements, safety standards, and agreed service-level timelines.

We Offer

• Competitive salary
• Flexible work arrangements
• Comprehensive health and wellness benefits
• Career development opportunities
• Professional growth and learning resources

About the Company

Cognizant(NASDAQ: CTSH) is a leading AI and technology services company that bridges the gap between AI investments and business value by creating end-to-end AI solutions for our clients. Our deep industry expertise, processes, and engineering capabilities help us fuse the specific context of our clients’ businesses with technology systems to enhance human potential, drive measurable results, and help global enterprises consistently lead in a changing world. Learn more at cognizant.ai or follow us on Twitter.

Additional Information

Salary details are accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time in accordance with applicable laws.

Applicants may be required to participate in an in-person or video interview. Additionally, applicants may be asked to present government-issued identification or a valid government-issued photo ID during each interview.

Cognizant is an equal opportunity employer. Employment decisions are based solely on merit, qualifications, and business needs at the time of hire. Cognizant does not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

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Benefits That Help You Grow and Thrive

Our benefits are designed with you in mind, to help you live a balanced, meaningful, and healthy life.

Financial Security

We regularly benchmark the market to ensure your compensation reflects your value and contributions. Your benefits go beyond compensation to include retirement plans, financial education, and more.

Physical and Mental Well-being

We empower you to prioritize your health with paid time off, flexible work arrangements, health plans, counseling, our Mental Health Allyship program, and more.

Your Career Path, Your Way

With over 350,000 positions across Cognizant, you’ll have the opportunity to explore new technologies, industries, and locations while developing the skills you need to grow your career.

Real Impact

Think about the leading brands you rely on every day. Chances are, they rely on us to help strengthen their businesses. Here, you’ll turn bold ideas into solutions that improve the quality of life for people around the world.

Your Journey to Cognizant

Here’s what you can expect from our hiring process. Please note, the steps may vary by role and location. Check out our FAQs to learn more.

Step 1: Apply for the Right Role

Find open positions that match your skills and career goals, and show us why you’re a great fit. Can’t find the right opportunity? Consider joining our Talent Community.

Step 2: Connect with Your Recruiter

If our recruiter thinks you’re a good fit, they’ll schedule a quick chat to get to know you and discuss how your experience and skills align with the role.

Step 3: Showcase Your Skills

If both you and our team think it’s a good fit, you’ll interview with our hiring team. Some roles may require additional technical assessments and/or client interviews.

Step 4: Decision Time

Our team will evaluate each candidate’s potential to succeed in the role. This step may take some time as we want to find the best fit for you and us-but you can be confident we’ll keep you updated along the way.

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