Telecom BSS Solution Architect – Customer Account Management

About the Position

We are seeking a highly experienced Telecom BSS Solution Architect with 15+ years of experience in designing, transforming, and modernizing Business Support Systems (BSS) within telecom environments. The role demands strong expertise in customer account management, billing and transaction processing, legacy application modernization, and end-to-end BSS architecture, with exposure to large-scale telecom transformation programs.

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU - people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.

Responsibilities

• Lead end-to-end solution architecture across Telecom BSS domains including Customer Account Management, Billing, Transaction Processing, Payments, and Revenue Management.
• Define and drive BSS transformation and modernization strategy, including migration from legacy systems to next-generation digital architecture.
• Perform legacy application assessment, dependency analysis, remediation planning, and decommissioning for large-scale telecom ecosystems.
• Architect scalable solutions for customer account lifecycle management, including account hierarchy, customer onboarding, account servicing, and customer data integration.
• Design robust billing and transaction processing architecture covering charging, invoicing, payment processing, settlements, dunning, collections, and revenue assurance.
• Design integration architecture across BSS, OSS, finance, and third-party systems using API-led, event-driven, and microservices-based approaches.
• Lead E2E solution design and blueprinting aligned with TM Forum standards such as eTOM, ODA, and Open APIs.
• Conduct business process modeling, gap analysis, and solution design for telecom modernization and transformation initiatives.
• Collaborate with business and technology stakeholders to improve customer experience, account operations, and transaction efficiency across BSS platforms.
• Drive Agile-based delivery, ensuring alignment between architecture, business outcomes, and implementation teams.

Requirements

Mandatory Skills & Expertise

Domain Expertise

• Strong experience across Telecom BSS stack with emphasis on Customer Account Management, Billing, Transaction Processing, Payments, Revenue Management, and Order-to-Cash processes.
• Deep understanding of telecom value chains including Lead-to-Order, Order-to-Cash, Usage-to-Pay, and customer account lifecycle management.
• Exposure to B2B, B2C, wholesale, prepaid, and postpaid telecom business models.

Billing & Transaction Processing Expertise

• Hands-on experience in billing transformations and migrations, including charging, invoicing, payment processing, reconciliation, settlements, dunning, collections, and revenue assurance.
• Strong understanding of transaction processing flows for telecom products and services, including high-volume, business-critical financial transactions.
• Experience with billing platforms such as BSCS or similar enterprise billing solutions.

Legacy Modernization

• Proven experience in legacy application rationalization, remediation, and decommissioning across telecom BSS environments.
• Experience in modernization initiatives involving microservices, API-led integration, and migration to cloud-ready or modular target architectures.
• Strong understanding of dependency analysis, transition planning, and coexistence architecture between legacy and modern platforms.

Architecture & Integration

• Strong knowledge of TM Forum frameworks such as ODA, eTOM, and Open APIs.
• Experience in solution and integration architecture using SOA, microservices, REST/SOAP APIs, ESB, and event-driven design patterns.
• Familiarity with enterprise architecture and process modeling tools such as ARIS, Visio, Lucidchart, or Plant UML.

Experience & Qualifications

• 15+ years of experience in Telecom IT/BSS domain with strong architecture and transformation exposure.
• Minimum 8+ years of experience in billing, transaction processing, or revenue management systems.
• Proven track record in large-scale telecom transformation and modernization programs.
• Experience working with cross-functional business, operations, and technology stakeholders.
• Preferred certifications: TOGAF, TM Forum, SAFe, or equivalent architecture/agile credentials.

Key Competencies

• Strong architecture governance and stakeholder management skills.
• Ability to drive complex telecom modernization programs with business and technical alignment.
• Excellent analytical, problem-solving, and communication skills.
• Focus on building scalable, resilient, and future-ready BSS solutions.

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Collaborative and global work culture
• Professional development opportunities

About the Company

Cognizant (NASDAQ: CTSH) is a technology services and AI solutions developer. We bridge the gap between AI investments and real business value by creating holistic full-stack AI solutions for our clients. With our deep industry, process, and engineering expertise, we integrate the specific needs of companies seamlessly into technology systems. This way, we unlock human potential, achieve tangible results, and secure the decisive edge for global companies in a rapidly changing world. Learn more at cognizant.ai or follow us on Twitter.

Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

Benefits

Our benefits program is tailored to you, so you can lead a fulfilling, balanced, and healthy life.

Financial Security

We regularly review market data to ensure that compensation reflects the value you bring. Our benefits go beyond salary and may include retirement plans, financial training, and more.

Physical and Mental Health

We empower you to put your well-being first – through paid time off, flexible work models where possible, health benefits, counseling, our Mental Health Allyship program, and more.

Your Career, Your Way

With over 350,000 positions at Cognizant, you have the opportunity to explore new technologies, industries, and locations – and build the skills you need to advance your career.

Real-World Impact

Think of the biggest brands you rely on. Chances are, they rely on us to power their business. Here, you turn bold ideas into solutions that improve lives everywhere.

Your Journey to Cognizant

Here’s what to expect during our hiring process. Please note that this may vary by role and location. Visit our FAQs for more information.

Step 1: Apply for the Right Role

Find an open position that matches your skills and career goals, and show us why you’re the right fit for the job. Can’t find the right opportunity? Join our Talent Community.

Step 2: Connect with Your Recruiter

If one of our recruiters sees a match, they’ll schedule a brief introductory call to learn more about you and how your experience and skills align with the position.

Step 3: Showcase Your Skills

If you and our team decide to move forward, you’ll engage with our hiring team. For some roles, technical assessments and/or customer interviews may be required.

Step 4: Time for Decision

Our team will then review each candidate’s potential to succeed in the role. This step may take some time as we want to find the right fit for you and for us – but you can trust that we’ll keep you updated along the way.

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