About the Position

Telecom BSS Solution Architect – Customer Account Management

We are seeking a highly experienced Telecom BSS Solution Architect with 15+ years of experience in designing, transforming, and modernizing Business Support Systems (BSS) within telecom environments. The role demands strong expertise in customer account management, billing and transaction processing, legacy application modernization, and end-to-end BSS architecture, with exposure to large-scale telecom transformation programs.

Responsibilities

Lead end-to-end solution architecture across Telecom BSS domains including Customer Account Management, Billing, Transaction Processing, Payments, and Revenue Management.
Define and drive BSS transformation and modernization strategy, including migration from legacy systems to next-generation digital architecture.
Perform legacy application assessment, dependency analysis, remediation planning, and decommissioning for large-scale telecom ecosystems.
Architect scalable solutions for customer account lifecycle management, including account hierarchy, customer onboarding, account servicing, and customer data integration.
Design robust billing and transaction processing architecture covering charging, invoicing, payment processing, settlements, dunning, collections, and revenue assurance.
Design integration architecture across BSS, OSS, finance, and third-party systems using API-led, event-driven, and microservices-based approaches.
Lead E2E solution design and blueprinting aligned with TM Forum standards such as eTOM, ODA, and Open APIs.
Conduct business process modeling, gap analysis, and solution design for telecom modernization and transformation initiatives.
Collaborate with business and technology stakeholders to improve customer experience, account operations, and transaction efficiency across BSS platforms.
Drive Agile-based delivery, ensuring alignment between architecture, business outcomes, and implementation teams.

Requirements

Mandatory Skills & Expertise

Domain Expertise

Strong experience across Telecom BSS stack with emphasis on Customer Account Management, Billing, Transaction Processing, Payments, Revenue Management, and Order-to-Cash processes.
Deep understanding of telecom value chains including Lead-to-Order, Order-to-Cash, Usage-to-Pay, and customer account lifecycle management.
Exposure to B2B, B2C, wholesale, prepaid, and postpaid telecom business models.

Billing & Transaction Processing Expertise

Hands-on experience in billing transformations and migrations, including charging, invoicing, payment processing, reconciliation, settlements, dunning, collections, and revenue assurance.
Strong understanding of transaction processing flows for telecom products and services, including high-volume, business-critical financial transactions.
Experience with billing platforms such as BSCS or similar enterprise billing solutions.

Legacy Modernization

Proven experience in legacy application rationalization, remediation, and decommissioning across telecom BSS environments.
Experience in modernization initiatives involving microservices, API-led integration, and migration to cloud-ready or modular target architectures.
Strong understanding of dependency analysis, transition planning, and coexistence architecture between legacy and modern platforms.

Architecture & Integration

Strong knowledge of TM Forum frameworks such as ODA, eTOM, and Open APIs.
Experience in solution and integration architecture using SOA, microservices, REST/SOAP APIs, ESB, and event-driven design patterns.
Familiarity with enterprise architecture and process modeling tools such as ARIS, Visio, Lucidchart, or Plant UML.

Experience & Qualifications

15+ years of experience in Telecom IT/BSS domain with strong architecture and transformation exposure.
Minimum 8+ years of experience in billing, transaction processing, or revenue management systems.
Proven track record in large-scale telecom transformation and modernization programs.
Experience working with cross-functional business, operations, and technology stakeholders.
Preferred certifications: TOGAF, TM Forum, SAFe, or equivalent architecture/agile credentials.

Key Competencies

Strong architecture governance and stakeholder management skills.
Ability to drive complex telecom modernization programs with business and technical alignment.
Excellent analytical, problem-solving, and communication skills.
Focus on building scalable, resilient, and future-ready BSS solutions.

We Offer

Competitive Salary: >$100,000
Location: Melbourne, Australia
Work Type: Hybrid
Categories: Digital

About the Company

Cognizant (NASDAQ: CTSH) is a builder of AI solutions and a provider of technology services. We bridge the gap between AI investments and enterprise value by building full-stack AI solutions for our clients. Our deep knowledge of sectors, processes, and engineering enables us to anchor the unique context of an organization in technological systems. These systems enhance human potential, deliver tangible results, and give global enterprises an edge in a rapidly changing world. Discover more at cognizant.ai or @cognizant.

Employment Conditions

Our employment conditions program is designed with you in mind - so you can enjoy a fulfilling, balanced, and healthy life.

Financial Health

We regularly review market data to ensure that the compensation aligns with the value you bring. Your employment conditions go beyond just salary and may include pension plans, financial education, and more.

Physical and Mental Health

We enable you to prioritize your well-being through paid leave, flexible working hours where possible, health insurance, counseling, our Mental Health Allyship program, and more.

Your Career, Your Way

With over 350,000 roles at Cognizant, you have the opportunity to explore new technologies, sectors, and locations - and build the skills you need to advance your career.

Real-World Impact

Think of the biggest brands you trust. Chances are, they rely on us to strengthen their business. Here, you turn bold ideas into solutions that improve lives around the world.

Your Path to Cognizant

Here’s what you can expect from our recruitment process. Please note that this may vary by role and location. Check our FAQs for more information.

Step 1: Apply for the Right Role

Find an open role that matches your skills and career goals and show why you’re the right fit for the role. If you don’t see a suitable role, consider joining our Talent Community.

Step 2: Connect with Your Recruiter

If one of our recruiters sees a good match, they’ll schedule a brief introductory call to learn more about you and discuss how your experience and skills align with the role.

Step 3: Showcase Your Skills

If you and our team want to continue the process, you’ll engage with our recruitment team. Some roles may also require technical assessments and/or client interviews.

Step 4: Time for a Decision

Our team will then review each candidate’s potential to succeed in the role. This step may take some time as we want to find the right match - both for you and for us - but you can count on us to keep you updated.

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Telecom BSS Solution Architect – Customer Account Management

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