Telecom BSS Solution Architect – Customer Account Management

About the Position

We are seeking a highly experienced Telecom BSS Solution Architect with 15+ years of experience in designing, transforming, and modernizing Business Support Systems (BSS) within telecom environments. The role demands strong expertise in customer account management, billing and transaction processing, legacy application modernization, and end-to-end BSS architecture, with exposure to large-scale telecom transformation programs.

Responsibilities

• Lead end-to-end solution architecture across Telecom BSS domains including Customer Account Management, Billing, Transaction Processing, Payments, and Revenue Management.
• Define and drive BSS transformation and modernization strategy, including migration from legacy systems to next-generation digital architecture.
• Perform legacy application assessment, dependency analysis, remediation planning, and decommissioning for large-scale telecom ecosystems.
• Architect scalable solutions for customer account lifecycle management, including account hierarchy, customer onboarding, account servicing, and customer data integration.
• Design robust billing and transaction processing architecture covering charging, invoicing, payment processing, settlements, dunning, collections, and revenue assurance.
• Design integration architecture across BSS, OSS, finance, and third-party systems using API-led, event-driven, and microservices-based approaches.
• Lead E2E solution design and blueprinting aligned with TM Forum standards such as eTOM, ODA, and Open APIs.
• Conduct business process modeling, gap analysis, and solution design for telecom modernization and transformation initiatives.
• Collaborate with business and technology stakeholders to improve customer experience, account operations, and transaction efficiency across BSS platforms.
• Drive Agile-based delivery, ensuring alignment between architecture, business outcomes, and implementation teams.

Requirements

Mandatory Skills & Expertise

Domain Expertise

• Strong experience across Telecom BSS stack with emphasis on Customer Account Management, Billing, Transaction Processing, Payments, Revenue Management, and Order-to-Cash processes.
• Deep understanding of telecom value chains including Lead-to-Order, Order-to-Cash, Usage-to-Pay, and customer account lifecycle management.
• Exposure to B2B, B2C, wholesale, prepaid, and postpaid telecom business models.

Billing & Transaction Processing Expertise

• Hands-on experience in billing transformations and migrations, including charging, invoicing, payment processing, reconciliation, settlements, dunning, collections, and revenue assurance.
• Strong understanding of transaction processing flows for telecom products and services, including high-volume, business-critical financial transactions.
• Experience with billing platforms such as BSCS or similar enterprise billing solutions.

Legacy Modernization

• Proven experience in legacy application rationalization, remediation, and decommissioning across telecom BSS environments.
• Experience in modernization initiatives involving microservices, API-led integration, and migration to cloud-ready or modular target architectures.
• Strong understanding of dependency analysis, transition planning, and coexistence architecture between legacy and modern platforms.

Architecture & Integration

• Strong knowledge of TM Forum frameworks such as ODA, eTOM, and Open APIs.
• Experience in solution and integration architecture using SOA, microservices, REST/SOAP APIs, ESB, and event-driven design patterns.
• Familiarity with enterprise architecture and process modeling tools such as ARIS, Visio, Lucidchart, or Plant UML.

Experience & Qualifications

• 15+ years of experience in Telecom IT/BSS domain with strong architecture and transformation exposure.
• Minimum 8+ years of experience in billing, transaction processing, or revenue management systems.
• Proven track record in large-scale telecom transformation and modernization programs.
• Experience working with cross-functional business, operations, and technology stakeholders.
• Preferred certifications: TOGAF, TM Forum, SAFe, or equivalent architecture/agile credentials.

Key Competencies

• Strong architecture governance and stakeholder management skills.
• Ability to drive complex telecom modernization programs with business and technical alignment.
• Excellent analytical, problem-solving, and communication skills.
• Focus on building scalable, resilient, and future-ready BSS solutions.

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Collaborative and global work culture
• Professional development opportunities

About the Company

コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。 詳細については、cognizant.aiをご覧ください。

Next Steps

If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.

For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers. Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.