Telecom BSS Solution Architect – Customer Account Management

About the Position

We are seeking a highly experienced Telecom BSS Solution Architect with 15+ years of experience in designing, transforming, and modernizing Business Support Systems (BSS) within telecom environments. The role demands strong expertise in customer account management, billing and transaction processing, legacy application modernization, and end-to-end BSS architecture, with exposure to large-scale telecom transformation programs.

Responsibilities

• Lead end-to-end solution architecture across Telecom BSS domains including Customer Account Management, Billing, Transaction Processing, Payments, and Revenue Management.
• Define and drive BSS transformation and modernization strategy, including migration from legacy systems to next-generation digital architecture.
• Perform legacy application assessment, dependency analysis, remediation planning, and decommissioning for large-scale telecom ecosystems.
• Architect scalable solutions for customer account lifecycle management, including account hierarchy, customer onboarding, account servicing, and customer data integration.
• Design robust billing and transaction processing architecture covering charging, invoicing, payment processing, settlements, dunning, collections, and revenue assurance.
• Design integration architecture across BSS, OSS, finance, and third-party systems using API-led, event-driven, and microservices-based approaches.
• Lead E2E solution design and blueprinting aligned with TM Forum standards such as eTOM, ODA, and Open APIs.
• Conduct business process modeling, gap analysis, and solution design for telecom modernization and transformation initiatives.
• Collaborate with business and technology stakeholders to improve customer experience, account operations, and transaction efficiency across BSS platforms.
• Drive Agile-based delivery, ensuring alignment between architecture, business outcomes, and implementation teams.

Requirements

• Domain Expertise
  • Strong experience across Telecom BSS stack with emphasis on Customer Account Management, Billing, Transaction Processing, Payments, Revenue Management, and Order-to-Cash processes.
  • Deep understanding of telecom value chains including Lead-to-Order, Order-to-Cash, Usage-to-Pay, and customer account lifecycle management.
  • Exposure to B2B, B2C, wholesale, prepaid, and postpaid telecom business models.
• Billing & Transaction Processing Expertise
  • Hands-on experience in billing transformations and migrations, including charging, invoicing, payment processing, reconciliation, settlements, dunning, collections, and revenue assurance.
  • Strong understanding of transaction processing flows for telecom products and services, including high-volume, business-critical financial transactions.
  • Experience with billing platforms such as BSCS or similar enterprise billing solutions.
• Legacy Modernization
  • Proven experience in legacy application rationalization, remediation, and decommissioning across telecom BSS environments.
  • Experience in modernization initiatives involving microservices, API-led integration, and migration to cloud-ready or modular target architectures.
  • Strong understanding of dependency analysis, transition planning, and coexistence architecture between legacy and modern platforms.
• Architecture & Integration
  • Strong knowledge of TM Forum frameworks such as ODA, eTOM, and Open APIs.
  • Experience in solution and integration architecture using SOA, microservices, REST/SOAP APIs, ESB, and event-driven design patterns.
  • Familiarity with enterprise architecture and process modeling tools such as ARIS, Visio, Lucidchart, or Plant UML.

We Offer

• Competitive salary range: >$100,000
• Hybrid work model in Melbourne, Australia
• Opportunity to work with a global team on innovative projects
• Comprehensive benefits package including health, financial, and wellness programs
• Career growth and development opportunities

About the Company

Cognizant (NASDAQ: CTSH) is a leading AI and technology services company that bridges the gap between AI investments and enterprise value by creating end-to-end AI solutions for our clients. Our deep industry, process, and engineering expertise helps us fuse the context of the enterprise with technology systems to augment human potential, drive measurable results, and enable global enterprises to lead in a changing world. Learn more at cognizant.ai or follow us on Twitter.

Cognizant is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Next Steps

If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.

For a complete list of open opportunities with Cognizant, visit Cognizant Careers. Successful candidates will be required to undergo a background check.