Telecom BSS Solution Architect – Customer Account Management

About the Position

We are seeking a highly experienced Telecom BSS Solution Architect with 15+ years of experience in designing, transforming, and modernizing Business Support Systems (BSS) within telecom environments. The role demands strong expertise in customer account management, billing and transaction processing, legacy application modernization, and end-to-end BSS architecture, with exposure to large-scale telecom transformation programs.

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating many opportunities for people like YOU - people with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative, and successful. Moreover, this is your chance to be part of the success story.

Responsibilities

• Lead end-to-end solution architecture across Telecom BSS domains including Customer Account Management, Billing, Transaction Processing, Payments, and Revenue Management.
• Define and drive BSS transformation and modernization strategy, including migration from legacy systems to next-generation digital architecture.
• Perform legacy application assessment, dependency analysis, remediation planning, and decommissioning for large-scale telecom ecosystems.
• Architect scalable solutions for customer account lifecycle management, including account hierarchy, customer onboarding, account servicing, and customer data integration.
• Design robust billing and transaction processing architecture covering charging, invoicing, payment processing, settlements, dunning, collections, and revenue assurance.
• Design integration architecture across BSS, OSS, finance, and third-party systems using API-led, event-driven, and microservices-based approaches.
• Lead E2E solution design and blueprinting aligned with TM Forum standards such as eTOM, ODA, and Open APIs.
• Conduct business process modeling, gap analysis, and solution design for telecom modernization and transformation initiatives.
• Collaborate with business and technology stakeholders to improve customer experience, account operations, and transaction efficiency across BSS platforms.
• Drive Agile-based delivery, ensuring alignment between architecture, business outcomes, and implementation teams.

Requirements

Mandatory Skills & Expertise

Domain Expertise

• Strong experience across Telecom BSS stack with emphasis on Customer Account Management, Billing, Transaction Processing, Payments, Revenue Management, and Order-to-Cash processes.
• Deep understanding of telecom value chains including Lead-to-Order, Order-to-Cash, Usage-to-Pay, and customer account lifecycle management.
• Exposure to B2B, B2C, wholesale, prepaid, and postpaid telecom business models.

Billing & Transaction Processing Expertise

• Hands-on experience in billing transformations and migrations, including charging, invoicing, payment processing, reconciliation, settlements, dunning, collections, and revenue assurance.
• Strong understanding of transaction processing flows for telecom products and services, including high-volume, business-critical financial transactions.
• Experience with billing platforms such as BSCS or similar enterprise billing solutions.

Legacy Modernization

• Proven experience in legacy application rationalization, remediation, and decommissioning across telecom BSS environments.
• Experience in modernization initiatives involving microservices, API-led integration, and migration to cloud-ready or modular target architectures.
• Strong understanding of dependency analysis, transition planning, and coexistence architecture between legacy and modern platforms.

Architecture & Integration

• Strong knowledge of TM Forum frameworks such as ODA, eTOM, and Open APIs.
• Experience in solution and integration architecture using SOA, microservices, REST/SOAP APIs, ESB, and event-driven design patterns.
• Familiarity with enterprise architecture and process modeling tools such as ARIS, Visio, Lucidchart, or Plant UML.

Experience & Qualifications

• 15+ years of experience in Telecom IT/BSS domain with strong architecture and transformation exposure.
• Minimum 8+ years of experience in billing, transaction processing, or revenue management systems.
• Proven track record in large-scale telecom transformation and modernization programs.
• Experience working with cross-functional business, operations, and technology stakeholders.
• Preferred certifications: TOGAF, TM Forum, SAFe, or equivalent architecture/agile credentials.

Key Competencies

• Strong architecture governance and stakeholder management skills.
• Ability to drive complex telecom modernization programs with business and technical alignment.
• Excellent analytical, problem-solving, and communication skills.
• Focus on building scalable, resilient, and future-ready BSS solutions.

We Offer

• Competitive salary range: >$100,000
• Hybrid work model
• Comprehensive benefits program including financial wellbeing, physical and mental health support, career growth opportunities, and real-world impact.

About the Company

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.

For a complete list of open opportunities with Cognizant, visit http://www.cognizant.com/careers.

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Next Steps:

If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email [email protected] with your request and contact information.