Vendor Network Manager

About the Position

Vendor Network Manager

About Our Client

Our client is a pioneer that is redefining what home services look like. Designed exclusively for Florida's most discerning homeowners - those with properties ranging from $700,000 to $10 million and beyond - they deliver a seamlessly managed home services experience built on transparency, proactive care, and absolute professionalism.

They represent the highest-level in-home services delivery that traditional providers have yet to imagine. Led by industry veterans whose business acumen and creative solution design set new standards across the industry, they are raising the bar to a whole new level.

If the vision for your career is working with the best in the business, demonstrating what exceptional customer service can be and growing your career in a rapidly expanding, and unique market offering, we’d like to discuss what you can do in the Vendor Network Manager role.

Responsibilities

• Network Development & Recruitment: Identify, recruit, and onboard licensed, insured, and background-checked service contractors across all relevant trades.
• Credentialing & Compliance: Manage all contractor documentation, including licensing verification, insurance certificates, background screening, and participation agreements.
• Performance Management & Quality Assurance: Establish and monitor key performance indicators for each provider in the network.
• Contract Negotiation & Rate Management: Negotiate service rates and terms with contractors that reflect both market competitiveness and a commitment to premium outcomes.
• Member Experience Partnership: Work in close collaboration with their concierge team to resolve escalated service issues.
• Strategic Network Planning: Assess network gaps by trade and geography, develop targeted recruitment plans, and provide leadership with data-driven recommendations on network expansion priorities.

Requirements

• Industry Background: Home warranty, property management, facilities management, luxury residential services, or large-scale HVAC/mechanical services.
• Core Competency: Demonstrated success recruiting, credentialing, and managing networks of independent service contractors.
• Negotiation Skills: Experience negotiating service agreements and rate structures with trade contractors.
• Data Fluency: Proficiency in CRM platforms (Salesforce preferred) and Microsoft Excel for performance tracking and reporting.
• Communication: Exceptional written and verbal communication; comfortable engaging both executive stakeholders and field contractors.
• Service Orientation: A genuine appreciation for luxury service standards and the expectations of high-net-worth clientele.

Education

Bachelor's degree in Business, Operations, Supply Chain, or a related field preferred; equivalent professional experience accepted.

We Offer

• Compensation: Competitive base salary commensurate with experience, performance bonus tied to network quality metrics and member satisfaction outcomes.
• Benefits: Comprehensive health, dental, and vision coverage.
• Location: Sunrise, FL (on-site / hybrid; field travel within Florida required).

About the Company

They are a rapidly expanding growth-stage company with the ambition of a startup and the service standards of a five-star hotel. Led by industry veterans with deep knowledge and an outstanding reputation for making things happen, the team is small, intentional, and deeply committed to building something genuinely different in the home warranty space.

The Vendor Network Manager is not a back-office role - it is a foundational position that will shape the member experience for thousands of Florida homeowners. The right person will have the opportunity to build the network from the ground up, establish the standards, and grow with the company as we expand statewide and beyond.