Videogames Customer Service Representative (Only WRITTEN SUPPORT)

About the Position

Videogames Customer Service Representative (Only WRITTEN SUPPORT)

We’re building a talent pool to connect with potential candidates for future opportunities. While there may not be an immediate opening, we’d love to hear from individuals interested in joining our team.

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

POSITION SUMMARY:

Player Support communicates with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails, and tickets).

Responsibilities

• Communicate with players and solve their problems
• Provide excellent customer service through chats, emails, and tickets

Requirements

• Strong written and verbal communication skills in English and Spanish
• Ability to multi-task
• Ability to easily adapt in a constant evolution environment
• Excellent customer service skills
• Ability to actively listen to instructions and execute tasks communicated
• Full-time availability
• High School Diploma preferred but not required
• Living in Mexico City or Estado de Mexico

Benefits

• Salary: $10,500 gross (before taxes)
• Law Benefits
• 2 days off
• Career path
• After 3 months: Medical expenses insurance
• Saving funds
• Grocery tickets ($1,200)

Location

• Mexico City, Mexico (Remote)

About the Company

For more information about this position, you can watch some videos from our official FB account:

• Video 1
• Video 2
• Video 3

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at Keywords Studios Applicant Privacy Notice.