VIP Account Manager
Primary stack
Nice to have's
Job description
About the Position
Our client is an international online gaming company focused on delivering engaging and innovative gaming experiences, leveraging modern technologies to provide high-quality products and services for a global audience. We are currently seeking a VIP Account Manager to join our team and focus on building and developing long-term relationships with high-value clients.
Responsibilities
- Build and develop long-term relationships with VIP clients
- Manage and grow a portfolio of high-value users
- Deliver a personalized, high-touch client experience
- Drive client engagement, retention, loyalty, and activity
- Understand player behavior and identify opportunities for growth
- Work with client insights to improve the VIP experience
- Collaborate with cross-functional teams in a dynamic iGaming environment
- Contribute to business expansion and the development of new markets
Requirements
- 2 years of experience in Account Management, VIP Management, Customer Success, Retention, Sales, or similar roles
- Experience in iGaming or understanding of client retention, lifecycle management, and VIP player behavior
- Ability to manage several VIP clients simultaneously, work with client activity data, and act on insights
- Upper-Intermediate or higher English level and fluent Ukrainian
Nice to Have
- Customer-centric mindset and ability to build trust with clients
- Strong communication, negotiation, and relationship-building skills
- Proactive, self-driven, and results-oriented approach
- Strong sense of ownership and responsibility
- Emotional intelligence, resilience, and ability to stay calm in non-standard situations
- Flexibility and readiness to work in a dynamic environment, including occasional urgent client requests outside standard working hours
We Offer
- Opportunity to work with a leading international online gaming company
- Remote work options
- Professional growth and development opportunities
About the Company
Our client is an international online gaming company focused on delivering engaging and innovative gaming experiences, leveraging modern technologies to provide high-quality products and services for a global audience.
Apply, and let your growth journey begin.
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