VP of Financial Crime

About the Position

VP of Financial Crime

London, England, United Kingdom

Operations – Operations Core /

Hybrid

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.

Capital.com is expanding into new products, payment methods, and jurisdictions, and our financial crime controls need to stay ahead of that growth. As VP, Financial Crime, you will own first-line financial crime across the business, from how investigations run day to day to the systems and controls behind them.

This is a new position based in Dubai or London, reporting directly to the Group Chief Operating Officer.

Responsibilities

• Set the first-line financial crime strategy and delivery plan. Shape the organisation, capacity, and delivery model as the business grows, and track whether investment delivers the intended control and operational improvements.
• Build and lead the financial crime leadership team across Operations and Product. Develop managers, set clear accountability, align priorities, and resolve delivery dependencies.
• Own the effectiveness of first-line controls across your remit. Work with Compliance and entity leadership to identify gaps, agree on improvements, and show that the changes address the underlying risk.
• Oversee operational performance, balancing investigation quality, timely decisions, customer experience, and cost. Step in where recurring problems call for a change to the operating model or technology.
• Set priorities for financial crime technology. Guide build-or-buy decisions using evidence of risk reduction, customer impact, delivery effort, and ongoing cost.
• Prepare the function for new products and jurisdictions. Define the controls, systems, and operational capacity each launch needs, and bring unresolved risks and readiness gaps into launch decisions.
• Lead the use of automation and AI where they improve outcomes, with proper testing, human oversight, ongoing evaluation, and clear ownership of decisions and performance.
• Give senior leaders a clear view of control effectiveness, performance, material issues, and the decisions required. Support audits and regulatory reviews, and lead the operational response to material issues with Compliance and local leadership.

Requirements

• A track record of leading first-line financial crime (fraud, AML, sanctions) at a fintech, neobank, or bank operating at scale across several jurisdictions.
• Hands-on experience building financial crime controls and products from an early stage, covering deposits, withdrawals, and the wider payments lifecycle.
• Experience leading leaders: managing managers across operational and product or technical teams, with clear accountability and measurable results.
• A strong grasp of operational performance management, including backlogs, SLAs, quality assurance, capacity planning, and cost, and of how these trade off against customer experience.
• Experience setting financial crime technology priorities and making build-or-buy decisions based on risk reduction, cost, and delivery effort.
• Sound judgement across AML, sanctions, and fraud, including how policy and risk appetite translate into workable first-line controls, and a clear view of where Compliance's and the regulated entities' accountabilities begin.
• A practical, well-governed approach to automation and AI in financial crime operations, including model testing, human oversight, and performance monitoring.
• Experience preparing for new product or market launches, working with Compliance, Product, and local leadership to define readiness and surface risk.
• Confidence presenting to executive leadership and supporting regulatory reviews and audits, with clear, evidence-based reporting on control effectiveness and material issues.

Nice to Have

• ICA or CAMS
• Exposure to online trading or digital assets

We Offer

• Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
• Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
• Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
• Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
• Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
• Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
• Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.

Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.

Applicable for Poland: Our company has an Internal Reporting Procedure. It is available from the Human Resources Department upon request [email protected]. You may report a violation referred to in the Procedure under the terms specified therein.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.