Western Europe - Service Desk Analyst

About the Position

Western Europe - Service Desk Analyst

Broadpin is seeking a dedicated Service Desk Analyst to join our team in the Philippines. Due to the growth of our international Managed Services Technical practice, we are looking for someone to keep customers’ mission-critical Oracle systems operational by actively monitoring and reporting issues, problems, and errors that arise, and performing standard documented tasks.

You will work closely with our other delivery centers in the Netherlands, Spain, Czech Republic, Mexico, and the Philippines.

Responsibilities

• First Point of Contact: Serve as the initial contact for all customers.
• Daily Health Checks: Carry out daily customer health checks and monitor their systems by detecting, filtering, and classifying various events received. Provide first-line investigation and diagnosis.
• Incident Management: Record all relevant incident/service request data, assign categorization and prioritization codes, and resolve incidents/service requests that do not require escalation to IT.
• Escalation: Escalate incidents/service requests that the service desk cannot resolve within agreed timeframes.
• Technical Tasks: Perform agreed and documented technical tasks and change requests.
• Communication: Communicate with users, keeping them informed of incident progress, notifying them of upcoming changes or agreed outages, etc.

Requirements

• Technical Skills: Excellent technical skills at the undergraduate level and the ability to build extensive knowledge in the field of Oracle.
• Language Proficiency: Fluent in English, both oral and written. Knowledge of an additional foreign language is an advantage.
• Experience: Practical experience and/or knowledge in the relevant field during one of your previous positions or education.
• Communication and Organization: Great organization and communication skills with no problem working in shifts.
• Work Ethic: Stress-resistant, self-motivated, flexible, a hard worker, and accurate.
• Reasoning Skills: Numerical and verbal reasoning skills are required.

We Offer

Why Join Us?

Broadpin is a great place to work and develop yourself. When choosing Broadpin, you will become part of a globally acting organization with over 20 nationalities working for local and globally operating customers. We want to get to know the real you and support you wherever we can. In addition to our opportunistic ways of working, we also offer:

• A wide range of competitive employee benefits
• A great deal of flexibility to work from home
• Training and development opportunities, personally as well as professionally
• A fun, fast-paced, and international environment