Account Manager (Polish)

About the Position

Account Manager (Polish)

We are looking for a dedicated Account Manager to join our team at fonio in Warsaw. You will actively manage our existing customer accounts, acting as their primary point of contact across the entire customer lifecycle. Your focus will be on continuously increasing the value our AI phone assistant delivers, expanding use cases, and identifying additional potential.

Responsibilities

• Account Ownership: Responsibility for your own existing-customer portfolio with a clear focus on upsell & retention.
• Expansion Sales: Identifying and realizing growth potential within existing accounts.
• Customer Success Focus: Regular touchpoints, QBRs, and proactive support to maximize customer success.
• Pipeline & Forecast: Structured account planning, clean CRM maintenance, and reliable revenue forecasting.
• Teamwork: Close collaboration with Customer Success, Product, and Marketing.
• Impact: Actively shaping our account & expansion motion in a fast-scaling AI startup.

Requirements

• At least 1 year of experience in B2B SaaS sales, account management, or customer success (startup/scale-up a plus)
• Experience in upselling, renewals, or expansion revenue across existing customers
• Strong product and technology understanding; you're highly AI-savvy
• Structured working style, ownership mindset, and customer focus
• Native-level Polish, confident in calls, reviews & demos

We Offer

• Compensation: €55,000 – €70,000 OTE (base + uncapped commission, depending on experience)
• Location: On-site in Warsaw
• Benefits: Top equipment of your choice & extremely short decision-making paths
• Collaboration: Close collaboration with Product, Marketing & Customer Success
• Impact: A strong, scaling AI product with real customer value

About the Company

We grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers.

At fonio, we are committed to delivering innovative AI solutions that drive real value for our customers. Join us to be part of a fast-scaling startup where your contributions will directly impact our growth and success.

Application Process

1. 15 min recruiter intro call
2. 45 min content interview incl. a short case study
3. 20 min conversation on culture, expectations & details

Compensation Range: €55K - €70K