Account Manager (UK)

About the Position

Account Manager (UK)

Join fonio, Europe's fastest-growing AI phone agent company, as an Account Manager in Barcelona, Spain. Manage customer accounts and drive expansion revenue.

About fonio

We grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers.

Fonio is Europe’s market leader for AI phone agents for SMBs. Now we’re expanding globally and into new products.

We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.

Join one of Europe’s fastest-growing companies.

Responsibilities

• Account Ownership: Responsibility for your own existing-customer portfolio with a clear focus on upsell & retention.
• Expansion Sales: Identifying and realising growth potential within existing accounts.
• Customer Success Focus: Regular touchpoints, QBRs, and proactive support to maximise customer success.
• Pipeline & Forecast: Structured account planning, clean CRM maintenance, and reliable revenue forecasting.
• Teamwork: Close collaboration with Customer Success, Product, and Marketing.
• Impact: Actively shaping our account & expansion motion in a fast-scaling AI startup.

Requirements

• At least 1 year of experience in B2B SaaS sales, account management, or customer success (startup/scale-up a plus)
• Experience in upselling, renewals, or expansion revenue across existing customers
• Strong product and technology understanding; you're highly AI-savvy
• Structured working style, ownership mindset, and customer focus
• Native-level English, confident in calls, reviews & demos

We Offer

• Compensation: £65K – £95K OTE (base + uncapped commission, depending on experience)
• Location: On-site in Barcelona, Spain
• Equipment: Top equipment of your choice & extremely short decision-making paths
• Collaboration: Close collaboration with Product, Marketing & Customer Success
• Product: A strong, scaling AI product with real customer value

Application Process

1. 15 min recruiter intro call
2. 45 min content interview incl. a short case study
3. 20 min conversation on culture, expectations & details