Account Specialist Senior

About the Position

Join Us as an Account Specialist Senior in Kyiv

Uklon is a technology company that developed the eponymous mobile application. Founded in Kyiv in 2010, Uklon started as a ride-hailing platform and has evolved into a multi-service digital ecosystem integrating ride-hailing, Uklon Delivery, Uklon Ads, Uklon Store, and the Uklon Travel bus ticket booking service. As of August 2026, Uklon operates internationally across two countries - Ukraine and Uzbekistan. The service currently covers 31 Ukrainian cities and the Bukovel resort, as well as Tashkent and 5 regional hubs across the Fergana Valley in Uzbekistan.

Let’s drive your career forward!

Responsibilities

As an Account Specialist Senior, you will:

• Manage relationships with a portfolio of top partners and develop strategic growth plans for 6–12 months.
• Handle the full account management lifecycle, from deep onboarding to ongoing strategic support.
• Coordinate internal cross-functional teams (Product, Operations, Marketing) to execute partner initiatives and drive business growth.
• Identify new growth opportunities and launch initiatives to increase order volumes.
• Prepare unique business proposals for partner owners and top management.
• Initiate partner projects and integrations to deeply embed Uklon Delivery into partners' business processes.
• Conduct systematic analysis of the active partner base and design retention strategies.
• Apply a personalized approach to collaboration, including tailored commercial terms, new service implementation, and product updates.
• Regularly analyze key partner metrics and account performance.
• Utilize upselling and cross-selling tools to drive revenue growth.
• Develop and implement custom loyalty programs for top partners.
• Maintain up-to-date data in CRM and manage commercial documentation.
• Dive deep into analytics to uncover strategic growth opportunities.
• Prepare strategic reports for management, including progress analysis and action-oriented recommendations.

Requirements

• 3+ years of experience in B2B negotiations within the e-commerce, FMCG, or food delivery sectors in the Ukrainian market.
• Strong communication and negotiation skills, with a proven track record of building long-term relationships with clients and partners.
• Advanced proficiency in Excel/Google Sheets: formulas, pivot tables, and financial/operational calculations.
• Experience working with analytics and reporting tools (e.g., Tableau, Power BI, Looker Studio, etc.).
• Solid skills in handling documentation: contracts, addenda, statements of acceptance, and reconciliation acts.
• Ability to analyze partnership effectiveness and prepare data-driven business proposals.
• Experience collaborating with product teams and a foundational understanding of IT product architecture/concepts.

Nice to Have

• Experience with CRM systems.
• Experience with task management systems (e.g., Jira, Trello).

We Offer

• Internal knowledge sharing, mentorship programs, and training for soft & hard skills.
• Professional certifications for experts.
• Corporate library and subscriptions to information resources.
• Personal/team learning budget.
• Corporate discounts and compensation for English lessons.
• Long-term training program for managers.
• Medical insurance in Ukraine.
• Paid therapy sessions with Pleso.
• Providing our soldiers in the Armed Forces with gear and medical supplies.
• Gamification, gifts, giveaways, and partner discounts.
• Sports events and corporate team buildings.
• Wellness programs with emotional well-being workshops.
• Relaxing massage weeks in the office.
• Promo codes for Uklon rides.
• Corporate discounts and partial compensation for sports activities.

About the Company

Uklon is a socially responsible business and is among the top 10 largest donors to Ukraine’s Defense Forces and humanitarian initiatives among Ukrainian companies in the IT and telecommunications sector.

Hiring Process

The hiring process includes:

• Introduction
• Test assignment (we value your work and time, so we pay for the test assignment)
• Technical meeting

If you have any questions, feel free to contact our recruiter directly or via email at au.moc.nolku%40akslovorbod.o - we’re here to help!

Send CV through the form:

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