Delivery Operations Manager

About the Position

Uklon is a technology company that developed the eponymous mobile application. Founded in Kyiv in 2010, Uklon started as a ride-hailing platform and has evolved into a multi-service digital ecosystem integrating ride-hailing, Uklon Delivery, Uklon Ads, Uklon Store, and the Uklon Travel bus ticket booking service. As of August 2026, Uklon operates internationally across two countries - Ukraine and Uzbekistan. The service currently covers 31 Ukrainian cities and the Bukovel resort, as well as Tashkent and 5 regional hubs across the Fergana Valley in Uzbekistan.

Let’s drive your career forward!

Join us as a Delivery Operations Manager in Kyiv.

Hiring Process

Acquaintance, test assignment (we value your work and time, so we pay for the test assignment) and final meeting. In case you have any questions, feel free to contact our recruiter directly or via email at au.moc.nolku%40kyduhk.ahlo - we’re here to help!

What Our Offer Includes Specifically for This Role

• Internal knowledge sharing, mentorship programs, and training for soft & hard skills
• Professional certifications for experts
• Corporate library and subscriptions to information resources
• Personal/team learning budget
• Corporate discounts and compensation for English lessons
• Long-term training program for managers
• Medical insurance in Ukraine
• Paid therapy sessions with Pleso
• Providing our soldiers in the Armed Forces with gear and medical supplies
• Gamification, gifts, giveaways, and partner discounts
• Sports events and corporate team buildings
• Wellness programs with emotional well-being workshops
• Relaxing massage weeks in the office
• Promo codes for Uklon rides
• Corporate discounts and partial compensation for sports activities

Uklon is a socially responsible business and is among the top 10 largest donors to Ukraine’s Defense Forces and humanitarian initiatives among Ukrainian companies in the IT and telecommunications sector.

Responsibilities

• Building and implementing the operational strategy for the courier function
• Building and scaling the courier fleet mix (car/motorcycle/bicycle/pedestrian couriers)
• Planning and launching courier operations in target cities
• Monitoring and improving key operational fleet metrics
• Cross-functional collaboration with Product, Marketing, Commercial, Legal, etc.
• Managing the courier operations budget (planning, cost control, evaluation of spending efficiency)
• Defining product and operational requirements needed to execute the direction’s strategy

Challenges for Six Months

• Understand business goals, product, market, and customer segments: conduct meetings with key stakeholders to collect input on business objectives, customers, competitive landscape, product roadmap, and current constraints
• Conduct an audit of the current Courier Operations state: processes, team, structure, operational metrics, budget, cross-functional collaboration, bottlenecks, and scalability constraints
• Define a 3-month vision for the direction’s development, including focus areas and priorities
• Based on the audit, implement a target operating model for the function
• Introduce processes for monitoring, forecasting, and improving key operational metrics
• Design and implement a courier lifecycle management strategy
• Establish systematic and effective budget management for the function
• Develop a long-term strategy for the direction aligned with business goals and objectives

Requirements

• At least 5 years of experience in delivery operations
• At least 3 years of experience managing and scaling delivery operations in HoReCa/E-com/Retail
• Understanding of the full courier fleet lifecycle (from acquisition to churn management)
• Experience in building and/or scaling operational models (city launches, new business lines, etc.)
• Experience in managing and improving fleet operational metrics
• Strong analytical skills and a data-driven approach
• Understanding of unit economics and budget management principles
• Experience in working cross-functionally with Product, Marketing, Commercial, Legal
• Solid understanding of the delivery market and urban logistics

How Do You Manage Your Working Hours?

• Flexible schedule based on role responsibilities
• Days off with full compensation: 20 for personal needs, 10 for illness, 1 more on a birthday occasion (a gift from the company), up to 8 for blood donation

About the Company

Uklon is a technology company that developed the eponymous mobile application. Founded in Kyiv in 2010, Uklon started as a ride-hailing platform and has evolved into a multi-service digital ecosystem integrating ride-hailing, Uklon Delivery, Uklon Ads, Uklon Store, and the Uklon Travel bus ticket booking service. As of August 2026, Uklon operates internationally across two countries - Ukraine and Uzbekistan. The service currently covers 31 Ukrainian cities and the Bukovel resort, as well as Tashkent and 5 regional hubs across the Fergana Valley in Uzbekistan.

Uklon is a socially responsible business and is among the top 10 largest donors to Ukraine’s Defense Forces and humanitarian initiatives among Ukrainian companies in the IT and telecommunications sector.