Middle Driver Care Specialist

About the Position

Uklon is a technology company that developed the eponymous mobile application. Founded in Kyiv in 2010, Uklon started as a ride-hailing platform and has evolved into a multi-service digital ecosystem integrating ride-hailing, Uklon Delivery, Uklon Ads, Uklon Store, and the Uklon Travel bus ticket booking service. As of August 2026, Uklon operates internationally across two countries - Ukraine and Uzbekistan. The service currently covers 31 Ukrainian cities and the Bukovel resort, as well as Tashkent and 5 regional hubs across the Fergana Valley in Uzbekistan.

Let’s drive your career forward!

Join us as a Middle Driver Care Specialist.

Hiring Process

The hiring process includes:

• A meeting with a recruiter
• An interview with the hiring team
• A 4-hour work training

In case you have any questions, feel free to contact our recruiter directly or via email at au.moc.nolku%40avohkubert.anna - we’re here to help!

Responsibilities

• Registration of partner drivers, partner couriers, their vehicles, and transport
• Primary and secondary information support for partner drivers on registration and organizational matters (phone calls, messaging apps)
• Conducting outreach consultations with driver-partners regarding inactivity, initial consultations, or related outreach campaigns for the purposes of analysis, auditing, research, and in-depth interviews
• Monitoring the quality of service provision and driver-partners’ compliance with the terms and conditions of cooperation: photo checks, compliance with registration requirements, and standards
• Collaborating with related departments regarding operational matters and clarifications from driver-partners
• Conducting selective analysis of the local passenger transport market, specifically fares, vehicle classes, and service quality
• Analyzing user problem cases and creating research tasks in response to partner enquiries
• Participating in the optimization and improvement of internal processes, contributing ideas, suggestions, and improvements
• Diligence and meticulousness in performing duties, accurate data entry, and monitoring quality based on photographs or data: damage, inaccuracies, vehicle cleanliness, and condition, etc.

Requirements

• At least 1 year’s work experience (experience in information provision, customer support, registration, or sales departments would be an advantage)
• Knowledge of cars: makes and models, a basic understanding of how cars work, and an understanding of car classes
• Confident user of computers and instant messaging apps
• Willingness to handle large volumes of information: ability to search the internal database and master internal tools such as Jira, Confluence, the telephony software suite, company policies, and standards, and more
• Communication skills: fluent, competent, and polite command of the Ukrainian language (both spoken and written). Excellent active listening skills
• English language level: A2
• Stress resilience and emotional intelligence: the ability to deal with “difficult” or irritated customers without taking things personally
• Customer focus and empathy: a desire to help the customer resolve their issue, rather than simply ‘closing the ticket’
• Result-oriented approach would be an advantage: experience of handling telephone calls (inbound and outbound lines)
• Would be an advantage: holding a Category B driving license and owning a car, for the purpose of conducting spot analysis of the transport market

What We Offer

• Internal knowledge sharing, mentorship programs, and training for soft & hard skills
• Professional certifications for experts
• Corporate library and subscriptions to information resources
• Personal/team learning budget
• Corporate discounts and compensation for English lessons
• Long-term training program for managers
• Medical insurance in Ukraine
• Paid therapy sessions with Pleso
• Providing our soldiers in the Armed Forces with gear and medical supplies
• Gamification, gifts, giveaways, and partner discounts
• Sports events and corporate team buildings
• Wellness programs with emotional well-being workshops
• Relaxing massage weeks in the office
• Promo codes for Uklon rides
• Corporate discounts and partial compensation for sports activities

About the Company

Uklon is a socially responsible business and is among the top 10 largest donors to Ukraine’s Defense Forces and humanitarian initiatives among Ukrainian companies in the IT and telecommunications sector.

How to Apply

Send CV through the form:

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