Analityk Biznesowy w zespole sprzedaży zdalnej

About the Position

Analityk Biznesowy w zespole sprzedaży zdalnej

Location: Warszawa, Polska

Employment Type: Full-time

Work Location Type: Hybrid (2 days in office)

Form of Employment: Employment contract

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About the Team

We are a scrum team responsible for developing software that enables remote communication with bank clients. We create solutions that allow us to reach customers through internet and mobile banking, banners, push notifications, SMS, and system messages.

Our goal is to provide clients with the right information at the right time to genuinely support them. We are currently looking for a Business Analyst who will join the team and have a real impact on shaping the ways we communicate with clients – from the idea, through data analysis, to implementation.

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Your Role

In this position, you will work on the business side, closely collaborating with the Product Owner, development team, growth team, and marketing. Your main task will be to analyze business and customer needs and translate them into requirements for IT teams.

We are looking for someone who:

• Can identify key moments in the "life" of a business client and find ways to effectively communicate with them,
• Formulates hypotheses, verifies them based on data, and recommends further actions,
• Enjoys working in an Agile environment and feels comfortable collaborating with interdisciplinary teams.

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Responsibilities

• Collect, analyze, and document business requirements for remote communication methods with business clients, which are then passed on to the IT team,
• Advise business partners on selecting optimal communication solutions, including the method of contacting the client,
• Analyze business processes in the context of ongoing projects,
• Parameterize event communication,
• Participate in UAT testing.

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Requirements

• Minimum 2 years of experience as a Business Analyst, preferably in sales or remote client communication,
• Proficiency in English and Polish at least at the B2 level,
• Engaged and proactive in solving complex business problems,
• Demonstrates independence and meticulousness in managing assigned projects,
• Experience in projects implemented using Agile methodologies.

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Nice to Have

• Communication skills,
• Project management skills.

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We Offer

• Development Investment: We offer funding for training and courses, as well as access to educational platforms: Udemy Business, eTutor, and our internal e-learning platform. We also provide development internships and career advisor consultations.
• Health and Safety: We offer a medical package and life insurance for you and your loved ones, access to the Mindgram platform with individual consultations with specialists and webinars. Working at ING allows you to join the Employee Pension Program and the Oncology Prevention Program.
• Work-Life Balance: Additional days off: "Family Day" (you decide how to use it), days off as rewards, and hours off for volunteering or health prevention.
• Parental Benefits: Additional leave for maternity and paternity, and days off for childcare, regardless of the other parent's used limit.
• Joining ING: You are choosing to work in a stable organization focused on comfortable working conditions, certified as a Top Employer. The future is our shared investment – with ING, you can engage in any ESG and social responsibility initiatives.
• Celebrations and Team Bonding: We celebrate together and get to know each other through team outings, family and sports events, such as Children's Day, Run Warsaw, or sports tournaments.
• Green Office Spaces: Spaces designed for work and meetings, as well as relaxation areas – all at your disposal.

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About the Company

At ING, we want everyone to fully utilize their potential. We create an inclusive culture where everyone has a chance to develop and influence our clients and society. We always support diversity, equality, and inclusion. We do not tolerate any form of discrimination, whether due to age, gender, gender identity, culture, experience, religion, race, disability, family responsibilities, sexual orientation, or anything else. If you need support or adjustments during the recruitment process or interview, contact the recruiter indicated in the job posting. We will be happy to help you make the process fair and accessible. Learn more about our commitment to diversity and inclusion here.

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Apply now and join our team!

For any questions, contact the ING Recruitment team via email.