Application Support Engineer

About the Position

Application Support Engineer

As an Application Support Engineer, you will make an impact by designing, supporting, and maintaining secure, reliable enterprise applications across critical business systems. You will be a valued member of the technology delivery team and work collaboratively with business stakeholders, vendors, development, infrastructure, and support teams to ensure stable platforms and a seamless user experience.

Responsibilities

• Own end-to-end application lifecycle management, ensuring stability, availability, compliance, and alignment with business objectives.
• Manage ITIL processes, including Incident, Change, Release, Problem, and Service Request Management, while maintaining SLA commitments.
• Plan and execute deployments, releases, and environment management activities to support reliable and low-risk production rollouts.
• Administer security and access management controls, including user provisioning, role-based access, entitlement reviews, and regulatory compliance.
• Monitor application health, performance, and security using observability tools such as ELK, while supporting SRE and automation initiatives to improve reliability.

Requirements

• Strong experience supporting enterprise applications in production environments, with a focus on reliability, availability, and incident response.
• Hands-on experience with SQL Server, including troubleshooting, data validation, query support, and performance-related analysis.
• Experience managing ITIL processes such as Incident, Change, Release, Problem, and Service Request Management.
• Knowledge of access management practices, including user provisioning, role-based access controls, entitlement reviews, and compliance requirements.
• Experience coordinating application releases, deployments, environment management, and production support activities across cross-functional teams.

Nice to Have

• Experience with observability, monitoring, or logging tools such as ELK.
• Familiarity with Site Reliability Engineering practices, automation, and continuous service improvement.
• Ability to create and maintain technical documentation, runbooks, knowledge articles, and operational procedures.
• Strong collaboration skills with business users, vendors, development teams, infrastructure teams, and support organizations.
• Ability to identify service improvement opportunities, reduce operational risk, and support resilient user experiences.

Compensation

The annual salary for this position ranges from $90,000 to $100,000, depending on experience and qualifications. This role is also eligible for Cognizant’s discretionary annual incentive program, subject to performance and applicable plan terms.

About the Company

Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process, and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes, and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or follow us on Twitter.

Benefits

Our benefits program is built with you in mind-so you can enjoy a fulfilling, balanced, and healthy life.

Financial wellbeing

We regularly review market data to ensure compensation reflects the value you bring. Your benefits extend beyond pay and may include retirement plans, financial education, etc.

Physical and mental health

We empower you to prioritize your wellbeing through paid time off, flexible working where possible, healthcare plans, counselling, our Mental Health Allyship program, and more.

Your career, your way

With 350,000+ roles at Cognizant, you’ll have opportunities to explore new technologies, industries, and locations-and build the skills you need to grow your career.

Real-world impact

Think about the biggest brands you rely on. Chances are, they rely on us to help strengthen their business. Here, you’ll turn bold ideas into solutions that improve lives everywhere.

Your Path to Cognizant

Here’s what you can expect from our hiring process. Please keep in mind that it may vary by role and location. Explore our FAQs to learn more.

Step 1: Apply to the right opportunity

Find an open role that matches your skills and career goals and show us why you’re the person for the job. Don’t see the right opportunity? Consider joining our Talent Community.

Step 2: Connect with your recruiter

If one of our recruiters sees a fit, they’ll set up a short intro call to learn more about you and how your experiences and skills match the role.

Step 3: Show off your skills

If you and our team would like to continue the process, you’ll interview with our hiring team. Some roles may also require technical assessments and/or client interviews.

Step 4: Decision time

Our team will then review each candidate’s potential to succeed in the role. This step may take some time because we want to find the right fit for both you and us-but you can count on us to keep you updated.