Associate Global Process Owner

About the Position

Transforming smiles, changing lives.

As the Associate Global Process Owner, you will support order management process integrity and production support while leveraging data analytics and AI-driven insights to enhance process visibility, reliability, and operational efficiency across global operations.

Responsibilities

• Utilize data analytics and AI-enabled monitoring tools to detect anomalies, trends, and risks in order processing workflows.
• Drive initiatives to enhance efficiency and effectiveness through automation and AI-supported process improvements.
• Prepare and deliver process metrics reports and dashboards, highlighting KPIs and actionable insights derived from data analysis.
• Support the evolution of processes by contributing to digitization, automation, and AI-enabled workflows.
• Use data-driven insights to guide decision-making.
• Accountable for maintaining the accuracy and integrity of order and delivery status information, leveraging data validation techniques and automated checks.
• Proactively identify and avert customer-facing issues related to order reliability.
• Regularly monitor sales orders and delivery processes using reports, dashboards, and system interfaces, enhancing visibility through Power BI or similar analytics tools.
• Understand and adhere to global process service levels to ensure consistent quality.
• Collaborate with cross-functional teams to address any relevant issues discovered during monitoring.
• Follow up with global issue owners to ensure timely closure of action items within prescribed service levels.
• Conduct root cause analysis to identify areas for improvement in our processing.
• Drive initiatives to enhance efficiency and effectiveness.
• Support all Align products and regions that utilize the global order and delivery process.

Requirements

• Bachelor’s degree in Business, Supply Chain, Computer Science, Data Analytics, or a related field.
• Knowledge of data analytics, reporting, and dashboarding tools (e.g., Power BI, Excel advanced analytics).
• Exposure to automation tools (e.g., Power Automate) and digital workflow optimization.
• Strong analytical and problem-solving skills, with the ability to interpret data and generate insights.
• Interest in continuous learning, particularly in AI, data analytics, and process automation.
• Completion of AI or Data Analytics courses/certifications (e.g., Power BI, Azure AI Fundamentals AI-900, Data Analytics courses, Prompt Engineering), preferably.
• Understanding of master data processes, including familiarity with data standards, data governance, and data quality concepts.
• Basic knowledge in SAP / ERP systems, preferably.
• Applies basic knowledge of processes and procedures to ensure efficient operations.
• Comfortably handles problems of limited scope and seeks solutions.
• Builds stable working relationships within the organization, fostering teamwork and effective collaboration.
• Strong interpersonal skills to interact with colleagues, stakeholders, and cross-functional teams.
• Demonstrates the ability to remain focused even during repetitive tasks, maintaining a high standard of quality.
• Ensures accuracy and precision in work.
• Possesses strong problem-solving and analytical skills, allowing for effective decision-making and process improvement.
• Able to work independently with minimal supervision, taking initiative to drive tasks forward.
• Proactively identifies opportunities for improvement.

Language Requirements

• Advanced English

We Offer

• Health and wellness programs to ensure your physical and mental well-being.
• Exclusive employee discounts on Invisalign products.
• Learning opportunities through online platforms and support for your personal development.
• An inclusive, international work environment that promotes collaboration, recognition, and belonging.

About the Company

Your growth and well-being:

At Align, every smile counts. We are committed to supporting you in your health, growth, and overall well-being. We offer a variety of programs and tools. Depending on your location and role, the offerings may vary, but generally, you can expect the following at Align:

• Health and wellness programs to ensure you are physically and mentally well.
• Exclusive employee discounts on Invisalign products.
• Learning opportunities through online platforms and support for your personal development.
• An inclusive, international work environment that promotes collaboration, recognition, and belonging.

Details about country-specific or role-dependent offerings will be provided during the conversation with your recruiter during the application process.

Discover Align:

We are a global community of changemakers and smart team players, united by the belief in the power of smiles. Our dynamic team of exceptional employees works every day to transform our industry and achieve great results.

The core values of Align – agility, customer focus, and responsibility – are not just words we work by, but words we live by. What we do every day shows who we are as a company and how much impact truly matters to us. We celebrate our differences and all the ways we support each other – creating an even more inclusive organization and world while continuing to transform smiles and improve lives.

We live a culture where thinking differently and seeking new experiences are not only allowed but celebrated. With the Align mindset, we support each other and ensure that every voice is heard and valued – in an environment that inspires creativity and collaboration.

At Align, we believe in the power of smiles – and we know that every smile is as unique as our employees. As we grow, we actively work to build a team with diverse cultural backgrounds and life paths – for an open and compassionate corporate culture. We live our values by promoting healthy people and healthy communities – with the goal of transforming millions of lives, one unique smile at a time.

As part of our innovation claim, exocad and Cubicure are part of the Align Technology family – two companies that expand our offering and strengthen our role as a driver of change in the industry.

Curious about how we live our global differences and promote the well-being of our employees?
Learn more about the Align culture!

Want to know more about exocad and Cubicure? Click on the names for more information.

Privacy Policy for Applicants:

Review our Privacy Policy for Applicants for more information.

Equal Employment Opportunity Statement:

Align Technology is an equal opportunity employer.
We are committed to providing equal employment opportunities to all individuals – regardless of race, color, religion, gender, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category.

Applicants must be legally authorized to work in the country for which they are applying. Authorization to work will be verified as part of the hiring process.

Our Hiring Process

Step 1: Submitting your application

Step 2: Recruiter interview

Step 3: Interviews & assessments

Step 4: Offer

Learn more

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