About the Position

Business Analyst

Publication Date: août 13 2026

Location: Sao Paulo, SP, Brazil

Job Category: Business Processes

Work Mode: Hybrid

Job Summary

We are seeking a Business Analyst with 1-3 years of experience in sales and support to join our team in Sao Paulo, Brazil. You will serve as a subject matter expert in sales and support for a global organization, using strong MS Excel skills to analyze data, optimize sales processes, and enhance customer experience. Your role will contribute to hybrid day shift operations by delivering accurate reports, actionable insights, and efficient coordination across teams to drive sustainable business growth and societal value.

Responsibilities

Support sales and support teams by preparing detailed MS Excel-based reports that clearly summarize performance metrics and help stakeholders make informed decisions about pipeline management and customer engagement.
Analyze sales trends and customer support data using MS Excel functions to identify patterns, opportunities, and risks that can guide strategic improvements in service quality and revenue generation.
Collaborate with cross-functional colleagues in a hybrid work setup to share insights, validate data, and ensure consistent information flow that strengthens alignment between sales, support, and operations.
Handle day-to-day customer support escalations with structured follow-up, timely responses, and clear documentation so that issues are resolved efficiently and customer satisfaction is visibly improved.
Maintain accurate and well-organized records of leads, opportunities, and customer interactions in MS Excel trackers so that sales teams have reliable visibility into current status and next actions.
Prepare periodic dashboards and summaries in MS Excel that highlight key indicators such as conversion rates, response times, and retention metrics to support management reviews and decision-making.
Coordinate with sales staff to schedule follow-ups, track commitments, and monitor progress against targets while ensuring smooth communication through email, calls, and internal tools during day shift hours.
Contribute to continuous improvement initiatives by suggesting data-driven changes to sales scripts, support workflows, and reporting formats that enhance efficiency and reduce repetitive tasks for colleagues.
Assist in creating structured templates and checklists in MS Excel that standardize data entry, ensure completeness of information, and reduce errors across sales and support activities.
Engage proactively with internal stakeholders to clarify requirements, validate numbers, and confirm assumptions so that all reports and analyses provided to management remain credible and actionable.
Support training efforts for new team members by sharing practical guidance on using MS Excel trackers and explaining standard operating procedures that help maintain consistent service quality.
Ensure compliance with company policies and quality standards by carefully following documentation practices, respecting data confidentiality, and aligning daily tasks with organizational objectives.
Participate in regular performance reviews and feedback discussions by presenting clear evidence from MS Excel-based reports that demonstrate progress, identify challenges, and support future planning.

Requirements

Experience: 1-3 years of professional experience in sales and support environments where MS Excel has been used extensively for data tracking, reporting, and analysis to support operational decisions.
Technical Skills: Strong proficiency with MS Excel, including formulas, pivot tables, filtering, sorting, and data validation features that enable accurate analysis and clear presentation of sales and support information.
Domain Skills: Familiarity with customer-facing processes such as handling inquiries, managing escalations, and coordinating with sales teams to ensure that client needs are addressed quickly and professionally.
Communication Skills: Effective communication skills in both written and spoken form that support collaboration in a hybrid work model and enable clear interaction with colleagues and customers during day shifts.
Analytical Mindset: Ability to interpret numerical data, identify trends, and transform findings into practical recommendations that help improve sales outcomes and service quality.
Domain Advantage: Basic awareness of mobile or telecom concepts with exposure to third-generation networks as a domain advantage that supports understanding of related products and customer expectations.
Work Ethic: Capability to work independently and in teams, managing multiple tasks with attention to detail and timely delivery of MS Excel-based outputs without requiring frequent supervision.
Adaptability: Maintain adaptability to changing business needs and system enhancements, learning new tools or processes as required while keeping focus on delivering measurable value to the organization and its customers.

Nice to Have

Domain Skills: 3G

We Offer

Competitive Salary
Hybrid Work Environment
Professional Development Opportunities
Comprehensive Benefits Package

About the Company

Cognizant (NASDAQ: CTSH) is an AI Builder and a digital services company (DSN) developing comprehensive AI solutions that maximize investments for concrete results. Its deep expertise in business, processes, and technologies allows it to integrate the unique context of each organization's technological systems from engineering to production at scale. Its goal: to improve the efficiency of teams, create value, and enable large companies to remain competitive in a rapidly evolving world. For more information: cognizant.ai or @cognizant.

Additional Information

Work Authorization: Cognizant will only consider candidates for this position who are legally authorized to work in Brazil without the need for employer sponsorship, now or in the future.
Reasonable Accommodations: If you have a disability that requires reasonable accommodation to apply for a job or to perform the essential functions of a job, please send an email to [email protected] with your request and contact information.
AI in Our Recruitment Process: We use artificial intelligence (AI) tools to efficiently screen and evaluate applications. Our team then reviews the applications and decides who moves forward.
Job Availability: Unless otherwise stated, this position is currently open and we are seeking to fill it.
Language Requirements: We require all candidates to have a basic knowledge of English to facilitate internal communications. For positions in Quebec, the ability to communicate effectively in English is required as you will be providing services to and collaborating with English-speaking stakeholders located outside the province.
Inclusion: Cognizant is an equal opportunity employer. Your application and file will not be reviewed based on race, color, sex, religion, beliefs, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status, or any other characteristic protected by federal, provincial, or local laws.

Benefits That Make a Difference

Our benefits program is designed with you in mind-so you can enjoy a balanced, healthy, and fulfilling life.

Financial Well-being

We regularly review market data to ensure that compensation reflects the value you bring. Your benefits go beyond salary and may include pension plans with matching contributions, financial training, and more.

Physical and Mental Well-being

We encourage you to prioritize your well-being with paid time off, flexible work where possible, health care plans, clinical counseling, our mental health alliance program, and more.

Your Career, Your Way

With over 350,000 roles at Cognizant, you'll have the opportunity to explore new technologies, new sectors, and new locations-and develop the skills you need to advance your career.

Making a Real Impact

Think about the brands you rely on every day. Chances are, they also rely on us to strengthen their business. Here, you'll turn bold ideas into solutions that improve people's lives around the world.

Your Journey to Cognizant

Here's what you can expect from our recruitment process. Please note that it may vary depending on the position and location. Check our FAQ for more information.

Step 1: Find Your Role and Apply

Find an open position that matches your skills and career goals, then show us why you're the perfect fit for that role. If no positions match your profile right now, please join our talent community.

Step 2: Talk to a Recruiter

If one of our recruiters determines that you're a good fit for the position, they will contact you to schedule a brief conversation to better understand your background and skills.

Step 3: Showcase Your Talents

If you and our team want to move forward, you'll meet with our hiring team. Some positions may also require technical assessments and/or client interviews.

Step 4: Final Decision

Our team will then review each candidate's potential to succeed in the role. This step may take some time as we want to make the right decision-but you can count on us to keep you informed.

Didn't Find the Right Opportunity?

Receive the latest updates on our job openings, recruitment events, and news tailored just for you.

We Care About Your Privacy

Thank you, your preferences have been updated.

By clicking "Accept All", you agree that cookies can be stored on your device to give you the best website experience. We may also use cookies to improve performance, analyze site usage, and personalize your experience.

Manage Preferences

Business Analyst

Job description