About the Position

Job Title: SME-Sales & Support

Job Summary: Serve as a subject matter expert in sales and support for a global organization using strong MS Excel skills to analyze data, optimize sales processes, and enhance customer experience. Contribute to hybrid day shift operations by delivering accurate reports, actionable insights, and efficient coordination across teams to drive sustainable business growth and societal value.

Location: Sao Paulo, SP, Brazil

Work Model: Hybrid

Responsibilities

Support sales and support teams by preparing detailed MS Excel-based reports that clearly summarize performance metrics and help stakeholders make informed decisions about pipeline management and customer engagement.
Analyze sales trends and customer support data using MS Excel functions to identify patterns, opportunities, and risks that can guide strategic improvements in service quality and revenue generation.
Collaborate with cross-functional colleagues in a hybrid work setup to share insights, validate data, and ensure consistent information flow that strengthens alignment between sales, support, and operations.
Handle day-to-day customer support escalations with structured follow-up, timely responses, and clear documentation so that issues are resolved efficiently and customer satisfaction is visibly improved.
Maintain accurate and well-organized records of leads, opportunities, and customer interactions in MS Excel trackers so that sales teams have reliable visibility into current status and next actions.
Prepare periodic dashboards and summaries in MS Excel that highlight key indicators such as conversion rates, response times, and retention metrics to support management reviews and decision-making.
Coordinate with sales staff to schedule follow-ups, track commitments, and monitor progress against targets while ensuring smooth communication through email, calls, and internal tools during day shift hours.
Contribute to continuous improvement initiatives by suggesting data-driven changes to sales scripts, support workflows, and reporting formats that enhance efficiency and reduce repetitive tasks for colleagues.
Assist in creating structured templates and checklists in MS Excel that standardize data entry, ensure completeness of information, and reduce errors across sales and support activities.
Engage proactively with internal stakeholders to clarify requirements, validate numbers, and confirm assumptions so that all reports and analyses provided to management remain credible and actionable.
Support training efforts for new team members by sharing practical guidance on using MS Excel trackers and explaining standard operating procedures that help maintain consistent service quality.
Ensure compliance with company policies and quality standards by carefully following documentation practices, respecting data confidentiality, and aligning daily tasks with organizational objectives.
Participate in regular performance reviews and feedback discussions by presenting clear evidence from MS Excel-based reports that demonstrate progress, identify challenges, and support future planning.

Requirements

Experience: 1 - 3 years
Technical Skills: MS Excel
Domain Skills: 3G

Nice to Have

Familiarity with customer-facing processes such as handling inquiries, managing escalations, and coordinating with sales teams to ensure that client needs are addressed quickly and professionally.
Effective communication skills in both written and spoken form that support collaboration in a hybrid work model and enable clear interaction with colleagues and customers during day shifts.
Analytical mindset with the ability to interpret numerical data, identify trends, and transform findings into practical recommendations that help improve sales outcomes and service quality.
Basic awareness of mobile or telecom concepts with exposure to third-generation networks as a domain advantage that supports understanding of related products and customer expectations.
Capability to work independently and in teams, managing multiple tasks with attention to detail and timely delivery of MS Excel-based outputs without requiring frequent supervision.
Adaptability to changing business needs and system enhancements, learning new tools or processes as required while keeping focus on delivering measurable value to the organization and its customers.

We Offer

Competitive salary and benefits package
Opportunity to work in a dynamic and innovative environment
Professional development and career growth opportunities

About the Company

コグニザント（NASDAQ: CTSH）は、AI Builderおよびテクノロジーサービスプロバイダーとして、お客様にフルスタックのAIソリューションを構築することで、AI投資と企業価値を結ぶ架け橋となっています。業界、ビジネスプロセス、エンジニアリングに関する当社の深い専門知識を活かし、組織固有のビジネス環境をテクノロジー・システムに組み込みます。これにより、人間の可能性を最大限に引き出し、確かな成果を実現するとともに、急速に変化する世界においてグローバル企業が常に一歩先を行くための支援を行っています。詳細については、cognizant.ai をご覧ください。

Additional Information

The salary information provided is accurate as of the date of posting. Cognizant reserves the right to modify this information at any time in accordance with applicable laws.
Applicants may be required to participate in an in-person or video conference interview. Valid state or government-issued identification may be requested during each interview.
Cognizant is an equal opportunity employer. We do not discriminate based on race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws in our hiring and selection process.

Benefits and Well-being

Our benefits programs are designed with you in mind, supporting a fulfilling and balanced life.

Economic Well-being

We regularly review market data to ensure that the value you bring is accurately reflected in your compensation. Benefits go beyond salary and may include retirement and pension plans, financial education, and more.

Physical and Mental Health

We support your well-being through paid time off, flexible working arrangements where possible, health insurance, counseling, mental health allyship programs, and more.

Your Career, Your Way

With over 350,000 job titles, Cognizant offers opportunities to explore new technologies, industries, and locations. Develop the skills you need to build the career you want.

Real-world Impact

Think of the world-class brands you trust. Many of them count on us to help them power their business. Here, you can turn bold ideas into solutions that improve lives around the world.

Your Career Journey with Cognizant

Here’s an overview of the hiring process. Note that the specifics may vary by role and location. For more details, please refer to our FAQ.

Step 1: Apply for the Right Role

Find the job that matches your skills and career goals, and tell us why you’re the perfect fit. If you don’t see a position that fits, consider joining our Talent Community.

Step 2: Connect with a Recruiter

If our recruiters believe you’re a good match, they’ll schedule a brief online meeting (initial contact) to learn more about you and how your experience and skills align with the role.

Step 3: Showcase Your Skills

If both parties decide to move forward, you’ll interview with our hiring team. Depending on the role, this may include technical assessments or client interviews.

Step 4: Final Decision

Our team will then review all candidates to determine who is the best fit for the role. This step may take some time, but we’ll keep you updated along the way.

Still Looking for the Right Role?

Stay connected with the latest job opportunities, hiring events, and company news tailored to you!

Stay Informed

We care about your privacy

Thank you, your preferences have been updated.

By clicking "Accept All", you agree to the storing of cookies on your device to give you the most optimal experience using our website. We may also use cookies to enhance performance, analyse site usage and to personalise your experience.

Manage Settings

Business Analyst

Job description