Client-Focused Project Manager (Client Onboarding / Integrations)

About the Position

We are seeking a Client-Focused Project Manager (Client Onboarding / Integrations) to join our fintech team, ensuring seamless client delivery and smooth project launches. Our client is a financial technology services provider dedicated to expanding global access to digital assets by building innovative solutions in the cryptocurrency ecosystem.

Responsibilities

Your main focus will be Client Onboarding & Custom Integrations, ensuring every client transitions smoothly from contract signing to live operation:

• Client Onboarding & Setup: Manage the end-to-end client onboarding flow-coordinating environment deployments, re-skinning/UI customizations, testing cycles, and initial service setups.
• Custom Integrations: Drive custom client requests and third-party integrations, ranging from liquidity providers and hedging adapters to virtual card providers and complex API connections.
• Cross-Team Coordination: Act as the single point of contact for Customer Success (CS) managers across various timezones (EU, Asia, US) and developers to resolve custom queries, clarify requirements, and unblock execution.
• Requirements & Documentation: Translate ambiguous client requests into clear, structured tasks, acceptance criteria, and technical specifications for developers, while improving internal product/integration documentation.
• Process Oversight: Manage non-standard client requests (ranging from simple UI/config changes to complex workflow adjustments), partnering with engineering to evaluate risks, timelines, and solutions.
• Potential Engineering Coordination: Depending on experience and interest, take ownership of internal operational workflows for technical teams (e.g., Platform Engineering/DevOps or Frontend) to help package their work into clear, visible deliverables.

AI-Native Mindset

At our company, AI is a core multiplier for daily efficiency. We are looking for a candidate who is genuinely enthusiastic about integrating AI into their daily workflow:

• Comfortable using AI tools (e.g., ChatGPT, Claude, Cursor, Asana automations) to write task descriptions, generate documentation, draft client communication, and automate routine project management tasks.
• Eager to explore new AI tools to streamline processes without resistance to adopting modern tech practices.

Requirements

• Strong Communicator: Excellent interpersonal skills with the ability to navigate client expectations, explain technical nuances, and keep all stakeholders aligned.
• Technical Aptitude: Understand the basic mechanics of software development and DevOps workflows (e.g., builds, Pull Requests, deployments) to speak the same language as developers.
• Independent & Resourceful: Able to work autonomously, dig into integration mechanics, and structure chaotic requests into actionable project plans.
• Adaptable: Comfortable working with global teams across EU and US timezones when occasional late syncs are needed.

Qualifications

• English: Upper-Intermediate or Advanced (both written and verbal) for daily client and internal communication.
• Experience: 1+ years of professional experience in Project Management, IT Delivery, or Technical Account Management.
• Client-Facing Background: Proven experience managing client onboarding, custom software requests, or delivery projects.
• Technical Literacy:
  • Understanding of API integrations, web hooks, or third-party connections.
  • Basic familiarity with software delivery concepts and CI/CD/DevOps basics (PRs, builds, environments).
  • Hands-on experience with modern task tracking and documentation tools (Jira, Asana, Confluence, etc.).

Bonus Points

• Experience in Fintech, Web3, Crypto, or Prediction Markets.
• Direct experience with liquidity provider integrations, payment gateways, or card issuer APIs.
• Practical experience using AI tools to automate project management routine.

We Offer

• Flexibility & Hubs: Flexible working hours with physical office access in Ukraine and Poland (Wroclaw).
• Health & Wellness: Medical Insurance in Ukraine and Multisport program in Poland.
• Time Off: Paid vacation, sick leaves, and observance of official holidays.
• Growth: English classes (up to 3x weekly), mentoring, and educational opportunities.
• Contractor Support: Complete tax and accounting support for Ukrainian contractors.
• Equipment: High-end hardware and development equipment provided.
• Culture: Corporate events, team buildings, tech talks, and an advanced bonus system.

About the Company

Our client is a financial technology services provider dedicated to expanding global access to digital assets by building innovative solutions in the cryptocurrency ecosystem. Their products provide exchanges, liquidity solutions, prediction markets, and enterprise-grade integrations for clients worldwide. Specialized in building Crypto, Web3, and various White-Label Solutions, we are looking for a proactive, client-focused Project Manager (1+ years of experience) to take full ownership of client onboarding and custom integration projects.