Complaints Team - Senior Customer Service Representative (Cantonese Speaker)
Job description
About the Position
We are seeking a Senior Customer Service Representative (Cantonese Speaker) to join our Complaints Team in Malaysia.
Responsibilities
- Handle customer complaints and inquiries in Cantonese
- Provide excellent customer service and support
- Collaborate with team members to resolve issues efficiently
Requirements
- Fluent in Cantonese
- Excellent communication and problem-solving skills
- Experience in customer service is a plus
We Offer
- Opportunity to work in a dynamic and growing company
- Competitive salary and benefits
- Professional growth and development opportunities
About the Company
Established in 2013, GOGOVAN is the first app-based platform for delivering goods in Asia, dedicated to offering excellent delivery service through innovative technology. Since then, GOGOVAN has expanded its service to various platforms, connecting individuals and businesses directly to thousands of drivers for their real-time delivery needs. The company has expanded its business from Hong Kong to Singapore, South Korea, Mainland China, India, and Taiwan, and continues to grow globally.
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Established in 2013, GoGoVan is the first app-based platform for transporting goods in Asia. The app GoGoVan was created to connect drivers and customers, and we aim to redefine the everyday logistics experience by providing a convenient and efficient service.Since its successful July 2013 launch in Hong Kong, GoGoVan has expanded to Singapore, South Korea, China, and Taiwan. The GoGoVan network currently comprises of over 20,000 commercial vehicles and 70,000 registered drivers. It continues to grow rapidly, and our presence will soon encompass additional cities on a global scale.