About the Position

AI / Copilot Studio Developers

Build the Next Generation of AI Solutions at ING

We are looking for AI / Copilot Studio Developers to join our Customer Operations team in Makati City, Philippines. As a Copilot Studio AI Engineer, you will design, develop, and maintain AI agents and solutions using Microsoft Copilot Studio and the broader Microsoft ecosystem.

Responsibilities

Build and deploy AI agents using Microsoft Copilot Studio
Develop reusable AI components and agentic solution patterns
Apply prompt engineering best practices
Design grounding and context-management approaches
Integrate AI solutions with Microsoft technologies, APIs, and connectors
Conduct testing, validation, and production deployments
Troubleshoot issues and drive continuous improvements
Collaborate with business and operations teams

Requirements

3–6 years of software development or automation experience
Proven experience building GenAI solutions with Microsoft 365 Copilot and Copilot Studio
Strong understanding of AI development methodologies
Hands-on experience with LLMs, prompt engineering, grounding strategies, and AI agent design
Experience with API integrations and Microsoft ecosystem technologies
Strong communication and problem-solving skills

We Offer

Work on high-impact AI solutions
Collaborate with skilled professionals
Shape the future of AI adoption at ING

How to Apply

Apply through the ING Careers site and submit your application via Workday.

Equal Opportunity

Don't meet 100% of the qualifications? We encourage you to apply. Diverse perspectives help build better solutions.

Job Application Safety Reminder

Apply only through official ING platforms.
Communications will come from @ing.com and/or @myworkday.com.
ING will never request payments or banking details.

About the Company

With 65,000 employees and operations in approximately 40 countries, ING empowers people to stay a step ahead in life and business. Join us today.

AI / Copilot Studio Developers

Job description