CPS Recruitment Administration Senior Specialist

About the Position

CPS Recruitment Administration Senior Specialist

Help Shape Exceptional Hiring Experiences at ING

At ING, we believe people should be free to focus on what matters most to them. Whether it's building a career, growing a business, or pursuing personal ambitions, we're here to make things easier. Behind every great hire is a seamless recruitment experience, and we're looking for a Recruitment Administrator who can help make that happen.

If you're highly organized, customer-focused, and enjoy working with stakeholders across different countries and cultures, this could be the opportunity for you.

Responsibilities

As a Recruitment Administrator, you will play a critical role in supporting recruitment operations across multiple countries. You will be responsible for:

• Coordinating recruitment activities
• Managing recruitment workflows
• Supporting candidates and hiring managers
• Ensuring the delivery of a high-quality recruitment experience

Recruitment Administration Responsibilities

• Manage review and job requisition assignment for supported countries.
• Arrange interview schedules and candidate briefings.
• Set up required background checks.
• Manage and track required candidate assessments.
• Proactively report trends on recruitment administrative requests.
• Identify roadblocks and challenges, coordinate exceptions, and proactively manage resolutions.
• Liaise with local People Services teams to address operational concerns and challenges.
• Perform warm transfers to other non-HR groups when necessary.
• Build and maintain positive client working relationships.
• Deliver excellent employee experience and high-quality customer service.

SME and Operational Excellence Responsibilities

• Create an environment that fosters effective teamwork and supports team success through coaching, monitoring, feedback, establishing ways of working, and process improvements.
• Keep current with HR policies, procedures, programs, and recruitment systems.
• Accountable for team adherence to performance standards, service level agreements, and metrics.
• Perform Workforce Management duties.
• Formulate and maintain team production reports.
• Support recruitment administration and global recruitment project management activities.
• Manage stakeholder relationships effectively across the organization.
• Support staff inquiries and assist in training new joiners.

Requirements

Required Qualifications and Experience

• College graduate.
• Experience in end-to-end recruitment is an advantage.
• Relevant experience in Recruitment Process Outsourcing (RPO) is a plus.
• Experience supporting multiple countries.
• Exposure to working with internal and external clients, hiring managers, and stakeholders.
• Working knowledge of recruitment systems and tools such as Workday is an advantage.

Competencies

• Ability to work independently while taking ownership and accountability.
• Ability to build positive relationships with colleagues, customers, and stakeholders.
• Ability to represent ING's core values and ways of working.
• Strong commitment to service excellence.
• Excellent written and verbal English communication skills.
• Strong analytical and problem-solving capabilities.
• Highly organized with the ability to prioritize effectively in a fast-paced, multitasking environment.
• High attention to detail.
• Resourceful and proactive in approach.

What We Offer

• Opportunities to collaborate with colleagues, recruiters, and stakeholders across multiple countries.
• Exposure to global recruitment operations and projects.
• An inclusive, supportive, and collaborative working environment.
• Opportunities for professional growth and continuous learning.
• The chance to help shape a world-class candidate and employee experience.

About the Company

With 65,000 employees and operations in approximately 40 countries, ING offers numerous opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse, and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here.