CRM Specialist Senior

About the Position

Uklon is a technology company that developed the eponymous mobile application. Founded in Kyiv in 2010, Uklon started as a ride-hailing platform and has evolved into a multi-service digital ecosystem integrating ride-hailing, Uklon Delivery, Uklon Ads, Uklon Store, and the Uklon Travel bus ticket booking service. As of August 2026, Uklon operates internationally across two countries - Ukraine and Uzbekistan. The service currently covers 31 Ukrainian cities and the Bukovel resort, as well as Tashkent and 5 regional hubs across the Fergana Valley in Uzbekistan.

Let’s drive your career forward!

Join us as a CRM Specialist Senior.

Hiring Process

Acquaintance, test assignment (we value your work and time, so we pay for it), and a technical meeting. In case you have any questions, feel free to contact our recruiter directly or via email at au.moc.nolku%40kuilyrvah.anilativ - we’re here to help!

What Our Offer Includes

• Internal knowledge sharing, mentorship programs, and training for soft & hard skills
• Professional certifications for experts
• Corporate library and subscriptions to information resources
• Personal/team learning budget
• Corporate discounts and compensation for English lessons
• Long-term training program for managers
• Medical insurance in Ukraine
• Paid therapy sessions with Pleso
• Providing our soldiers in the Armed Forces with gear and medical supplies
• Gamification, gifts, giveaways, and partner discounts
• Sports events and corporate team buildings
• Wellness programs with emotional well-being workshops
• Relaxing massage weeks in the office
• Promo codes for Uklon rides
• Corporate discounts and partial compensation for sports activities

Uklon is a socially responsible business and is among the top 10 largest donors to Ukraine’s Defense Forces and humanitarian initiatives among Ukrainian companies in the IT and telecommunications sector.

Responsibilities

• Analyzing and optimizing existing CRM processes, automation scenarios, and CRM campaigns to improve customer lifecycle performance
• Working on user segmentation, communication personalization, and the development of customer lifecycle approaches
• Developing CRM mechanisms for customer retention, reactivation, and increasing service usage frequency
• Planning, launching, and analyzing A/B experiments across all stages of the customer lifecycle, followed by implementing successful solutions
• Analyzing competitors, market trends, and CRM best practices to identify new growth opportunities
• Defining business requirements for Product, BI/Data, and Development teams, coordinating the implementation of CRM initiatives, and evaluating their effectiveness
• Participating in the implementation and maintenance of CRM processes in line with the company's internal standards
• Analyzing the results of CRM activities, preparing recommendations, and implementing improvements to achieve business KPIs

Challenges for Three Months

• Becoming familiar with the Uklon CRM ecosystem, customer lifecycle, existing automation scenarios, BI reporting, and the specifics of international markets
• Becoming familiar with internal processes and establishing effective collaboration with the Product, Marketing, BI, and Development teams
• Conducting an audit of assigned CRM areas and preparing recommendations for improvement
• Independently delivering several CRM initiatives (new campaigns, automation scenarios, or optimization of existing processes), from task definition through to results analysis
• Launching and analyzing several A/B experiments, preparing recommendations, and implementing the approved changes

Requirements

• Hands-on experience in working with CRM platforms, including configuring, launching, and optimizing CRM campaigns and automation scenarios
• Experience in designing and optimizing the customer lifecycle (Onboarding, Activation, Engagement, Retention, Reactivation) using automated CRM communications
• Hands-on experience in user segmentation, communication personalization, and building data-driven CRM approaches
• Experience in planning, launching, and analyzing A/B experiments, followed by implementing successful solutions
• Strong analytical skills and experience working with CRM metrics (Retention, Reactivation, Conversion, Frequency, LTV, Cohort Analysis, etc.)
• Experience in collaborating with BI/Data teams and the ability to work with data to define requirements and analyze results
• Strong proficiency in Microsoft Excel (or Google Sheets) for data analysis, report creation, and working with large datasets
• Experience collaborating cross-functionally with Product, Marketing, BI, and Development teams to deliver CRM initiatives
• The ability to translate business needs into CRM solutions through segmentation, automation, and customer lifecycle approaches
• Proactive mindset, systems thinking, and a strong focus on delivering measurable business outcomes
• SQL skills for working with databases would be an advantage
• English proficiency at B2 level

How You Manage Your Working Hours

• Flexible schedule based on role responsibilities
• Days off with full compensation: 20 for personal needs, 10 for illness, 1 more on a birthday occasion (a gift from the company), up to 8 for blood donation

About the Company

Uklon is a technology company that developed the eponymous mobile application. Founded in Kyiv in 2010, Uklon started as a ride-hailing platform and has evolved into a multi-service digital ecosystem integrating ride-hailing, Uklon Delivery, Uklon Ads, Uklon Store, and the Uklon Travel bus ticket booking service. As of August 2026, Uklon operates internationally across two countries - Ukraine and Uzbekistan. The service currently covers 31 Ukrainian cities and the Bukovel resort, as well as Tashkent and 5 regional hubs across the Fergana Valley in Uzbekistan.

Uklon is a socially responsible business and is among the top 10 largest donors to Ukraine’s Defense Forces and humanitarian initiatives among Ukrainian companies in the IT and telecommunications sector.