Customer Due Diligence - Business Analyst (PEGA)

About the Position

Customer Due Diligence - Business Analyst (PEGA)

We are seeking a dedicated Customer Due Diligence - Business Analyst (PEGA) to join our team in Taguig, Filipijnen. This role involves designing and tracking customer journeys, creating and delivering relevant products and pricing, marketing and/or channel strategies, and coordinating with internal and external stakeholders to design new and improve existing customer experiences.

Responsibilities

• 3rd Line of Defense Risk Management: Assist with the independent assessment of the effectiveness of internal controls regarding the risks to the organization's business processes and assets, overseeing activities of both the first and second line of defense regarding simple and standardized business processes. (Level 7)
• Audit Compliance: Carry out specified audit activities and draft reports of findings, including recommended corrective actions, for review by lead auditor. (Level 6)
• Data Collection and Analysis: Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats. (Level 4)
• Data Management: Help others get the most out of data management systems by providing support and advice. (Level 5)
• Document Preparation: Edit document in line with organizational style guidelines and prepare information for publication. (Level 6)
• Insights and Reporting: Extract and combine data to generate standard reports. (Level 4)
• Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. (Level 5)
• Recommendations: Advise managers how to apply a wide variety of existing procedures and precedents. (Level 5)

Requirements

• Core Skills:

  • Data Collection and Analysis
  • Data Management
  • Document Preparation
  • Insights and Reporting
  • Personal Capability Building
  • Recommendations

• Secondary Skills:

  • Action Planning
  • Auditing
  • Compliance Management
  • Computer Skills
  • Cyber Security
  • Data Control
  • Data Preparation and Exploration
  • Managing Change
  • Planning and Organizing
  • Policy and procedures
  • Policy and Regulation
  • Reporting
  • Review and Reporting
  • Risk Management
  • Verbal Communication

Behavioral Competencies

• Business Insight: Applies knowledge of business and the marketplace to advance the organization's goals. (Level 2)
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. (Level 1)
• Courage: Steps up to address difficult issues, saying what needs to be said. (Level 4)
• Ensures Accountability: Holds self and others accountable to meet commitments. (Level 3)
• Financial Acumen: Interprets and applies key financial indicators to make better business decisions. (Level 3)
• Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity. (Level 2)
• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. (Level 3)
• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. (Level 2)
• Organizational Savvy: Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. (Level 3)
• Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. (Level 3)

We Offer

• Competitive Salary
• Professional Development Opportunities
• Inclusive and Diverse Work Environment

About the Company

At ING, we strive to bring out the best in people. We have an inclusive culture where everyone has the opportunity to grow and make a difference for our customers and society. Diversity, equality, and inclusion are always at the forefront. We treat everyone fairly, regardless of age, gender, gender identity, cultural background, experience, belief, race, ethnicity, disability, family situation, sexual orientation, social origin, or anything else. If you need assistance or if there is something we can do to make the application or interview process more accessible for you, please contact the recruiter listed in the job posting. We are happy to work with you to make the process fair and accessible.

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