Customer Due Diligence - Business Analyst (PEGA)

About the Position

Customer Due Diligence - Business Analyst (PEGA)

Join ING as a Customer Due Diligence - Business Analyst (PEGA) in Taguig, Philippines, and contribute to designing and improving customer experiences.

Responsibilities

• 3rd Line of Defense Risk Management: Assist with the independent assessment of the effectiveness of internal controls regarding the risks to the organization's business processes and assets, overseeing activities of both the first and second line of defense regarding simple and standardized business processes. (Level 7)
• Audit Compliance: Carry out specified audit activities and draft reports of findings, including recommended corrective actions, for review by lead auditor. (Level 6)
• Data Collection and Analysis: Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats. (Level 4)
• Data Management: Help others get the most out of data management systems by providing support and advice. (Level 5)
• Document Preparation: Edit document in line with organizational style guidelines and prepare information for publication. (Level 6)
• Insights and Reporting: Extract and combine data to generate standard reports. (Level 4)
• Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. (Level 5)
• Recommendations: Advise managers how to apply a wide variety of existing procedures and precedents. (Level 5)

Behavioral Competencies

• Business Insight: Applies knowledge of business and the marketplace to advance the organization's goals. (Level 2)
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. (Level 1)
• Courage: Steps up to address difficult issues, saying what needs to be said. (Level 4)
• Ensures Accountability: Holds self and others accountable to meet commitments. (Level 3)
• Financial Acumen: Interprets and applies key financial indicators to make better business decisions. (Level 3)
• Instills Trust: Gains the confidence and trust of others through honesty, integrity, and authenticity. (Level 2)
• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. (Level 3)
• Optimizes Work Processes: Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. (Level 2)
• Organizational Savvy: Maneuvers comfortably through complex policy, process, and people-related organizational dynamics. (Level 3)
• Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. (Level 3)

Technical Competencies

• Action Planning: Works without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements. (Level 3)
• Auditing: Works with guidance (but not constant supervision) to conduct financial audits, identify exceptions and develop specific solutions or recommendations. (Level 2)
• Compliance Management: Works with guidance (but not constant supervision) to achieve full compliance with applicable rules and regulations in management and/or operations. (Level 2)
• Computer Skills: Independently supports business processes with comprehensive understanding and effective use of standard office equipment and standard software packages, while also providing guidance and training to others. (Level 4)
• Cyber Security: Has an intermediate level of understanding of the concept of cyber security. (Level 2)
• Data Collection and Analysis: Works without supervision and provides technical guidance when required on analyzing data trends for use in reports to help guide decision making. (Level 3)
• Data Control: Works without supervision and provides technical guidance when required on acquiring, organizing, protecting and processing data to fulfill business objectives. (Level 3)
• Data Preparation and Exploration: Prepares necessary data to solve complex business problems, starts contributing to code libraries and other resources that make preparation easier for all users. (Level 3)
• Managing Change: Works without supervision and provides technical guidance when required on maintaining high performance while applying a change mindset to the planning, execution and monitoring of business activities during times of change. (Level 3)
• Planning and Organizing: Works with guidance (but not constant supervision) to plan, organize, prioritize and oversee activities to efficiently meet business objectives. (Level 2)
• Policy and Procedures: Works without supervision and provides technical guidance when required on developing, monitoring, interpreting and understanding policies and procedures, while making sure they match organizational strategies and objectives. (Level 3)
• Policy and Regulation: Works with guidance (but not constant supervision) to interpret and apply knowledge of laws, regulations and policies in area of expertise. (Level 2)
• Reporting: Works with guidance (but not constant supervision) to create relevant, lucid and effective reports. (Level 2)
• Review and Reporting: Works with guidance (but not constant supervision) to review and create relevant, lucid and effective reports. (Level 2)
• Risk Management: Identifies, assesses, prioritizes and manages risks without supervision and provides technical guidance when required. (Level 3)
• Verbal Communication: Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies. (Level 3)

We Offer

• Competitive salary
• Opportunity to work in a dynamic and innovative environment
• Professional development opportunities
• Diverse and inclusive workplace

About the Company

At ING, we aim to unlock the full potential of our employees through an inclusive culture where everyone can develop and make an impact on our customers and society. We prioritize diversity, equity, and inclusion and are committed to equal opportunity employment. We do not tolerate any form of discrimination based on age, sex, sexual identity, cultural origin, experience, religion, race, ethnic origin, disability, family responsibilities, sexual orientation, social origin, or any other status protected by law. If you need assistance during the application and/or interview process, please contact the recruiter for the relevant position. We are here to support you in ensuring a fair and accessible process. Learn more about our commitment to diversity, inclusion, and belonging.